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Extended Stay America - Des Moines - Urbandale
- Hotels
- Urbandale, IA
About this business
Location details
3940 114th St., Urbandale, IA, 50322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Darryl, thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Worse place ever I did not even check in as the hotel was dirty outside and inside when entering. The hotel reeked of cigarettes.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that the exterior and the lobby of the hotel weren't up to standards. In response to your feedback, I am making sure the entire staff is trained on the proper ways to keep the building in pristine condition. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Rock hard!!!! Staff was great! Pillows and bed were rock hard. No glasses for a drink. Cooling unit was loud. Need a nap!!!
Business response:
Your review for our hotel was recently brought to my attention. I sincerely apologize that the pillows in your room were uncomfortable and you didn't have a glass for water.To ensure that a situation like yours doesn't happen again, my team will make sure to check the comfort level of the pillows and ensure there are plastic cups in the room for water. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel in the future.
Shirt and not so seeet Hotel needs upgrades with staff and rooms. Doors don't shut well. Staff is not too pleasant. Rooms need upgrading.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the condition of your room wasn't satisfactory and that you had an unpleasant experience with our staff. To uphold our company's high standards, we will make sure all staff has proper training in regards to providing a positive and pleasant experience for every guest. Thank you again for staying with us and we hope to have the opportunity to see you again in the future.
Old outdated dirty hotel The room we stayed in was very dirty. Under the beds were very dusty and had trash under them. Lots of dead bugs in window sill. The remote did not work had corroded batteries in it. The pillows were either flat or hard. And had an odor to them. The fridge was clean. Overall was not happy and won't go back.
Business response:
Thank you for the feedback about your stay at our hotel. The condition of your room you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am retraining our housekeeping staff on the proper ways to clean rooms. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Upset guest Not very happy at all, I left my very expensive boots in the room and I know he sent house cleaning to go clean right after I left. They never called to tell me I left anything and I ended up leaving the town before I realized they weren't in my car. I live four house away so I am not every happy with them. I've had hotels call me less than an hour after I left when I've left something so I won't be going back to this hotel ever.
Not the greatest, but for one night will do Not comfortable beds. Noisy neighbors. Heater /AC unit is loud when it comes on and wakes you up.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that noise from other guests interfered with your stay and that the a/c was too loud. In response to your feedback, I am reviewing our policies with our overnight team to make sure other guests are respectful. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Do not stay!!!! stay was booked through hotels.com. The hotel refused to provide me a receipt upon check out and said I would need to contact Expedia.....even though I didn't book through them. So I called hotels.com several times and they also refused a receipt. Called the hotel several more times, they refused to allow me to speak to GM, and again refused to provide a receipt now I guess I'm going to have to have my companies legal dept force a receipt for my expense report. Or dispute the charges!!!
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that you are having difficulty obtaining a receipt. When booked through a third party, receipts are provided by that site, and not by the hotel directly, as your transaction was conducted directly with the online site. Thank you very much for bringing this to our attention. If the opportunity should arise, we hope you will give us another chance on a future stay.
Frequently asked questions about Extended Stay America - Des Moines - Urbandale
How is Extended Stay America - Des Moines - Urbandale rated?
Extended Stay America - Des Moines - Urbandale has a 3.5 star rating with 1,647 reviews.
When is Extended Stay America - Des Moines - Urbandale open?
Extended Stay America - Des Moines - Urbandale is open now. It will close tomorrow at 12:00 a.m.