This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The room was clean and the staff was courteous
Business response:
Dear Guest, It is wonderful to hear that your accommodation made a positive impression from the start. Knowing that the environment met expectations and the team created a welcoming atmosphere truly matters to us. At Extended Stay America, we aim to provide a comfortable and pleasant experience for every guest. Thank you for sharing your feedback, and we hope the rest of your visit was just as enjoyable. Sincerely, Hotel Management
Staff was courteous. Room was clean.
Everything was very clean. The room was very nice. Staff was very pleasant.
The room was both large and clean. We were checked in with amazing friendly staff and the price was perfect. The only issues we had were, there was only 1 garbage in the bathroom, a second one for the main room would be nice. The second issue was the check out. We had a softball tournament and our game was early but the main office check in was closed until 10 am. That is very inconvenient. There should be a way to check out before 10 am. Other than the 2 issues it was a great stay.
Business response:
Dear Guest, It is wonderful to hear that you found your suite spacious, well-kept, and the service warm and welcoming. Your comments about the check-out and room setup are appreciated, as they help us refine our guest experience. We always value hearing from visitors who share both their enjoyment and helpful suggestions. Thank you for taking the time to share your thoughts, and we look forward to hosting you again for another comfortable and enjoyable stay. Sincerely, Hotel Management
Good
Stay was good for that price
Business response:
Dear Ismeta, Thank you for choosing Extended Stay America. Our goal is to provide a pleasant stay for all our guests, and we are glad that you found value in your visit. Your feedback is appreciated and helps us continue offering a positive experience for our guests. It was lovely hosting you. We look forward to your return! Sincerely, Hotel Management
It will need some updates besides paint. A good scrubbing wet vacuum would help keep the flooring cleaner. Doable for price.
Business response:
Dear Teresa, We appreciate you sharing your thoughts about your recent visit. Your observations regarding the property’s upkeep are important to us, as they help our team focus on areas that may benefit from additional attention. We regret that certain aspects of your experience did not fully meet expectations, and we truly value your insight. Please know that maintaining a well-kept and inviting environment is something we take seriously. Your feedback will be reviewed with our housekeeping and maintenance teams. We look fo... read more
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,438 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.