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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Very good place to stay
Business response:
Dear Francis, Thank you for taking the time to review your recent experience at Extended Stay America. We're thrilled to know you had a pleasant stay and appreciate your recognition. We strive to offer guests a welcoming and reliable place to relax, and your feedback encourages us to continue working hard to deliver that. We hope your time with us left a lasting impression, and we look forward to the opportunity to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Everything
Good stay Clean room with everything we needed.
Business response:
Dear Guest, Thank you for your positive feedback on your wonderful stay at Extended Stay America. We’re happy to know your room met your needs and provided a comfortable stay. We are always pleased to hear when our guests have a smooth and satisfying experience. We look forward to welcoming you back again soon. Sincerely, Hotel Management
Friendly staff. Clean. Sink stopper was broken and tub Leaked.
Business response:
Dear Guest, We apologize for the issues with the sink stopper and the tub leak, and we’ve already shared this with our maintenance team to ensure it’s promptly addressed. Your comfort is our priority, and we appreciate you bringing these matters to our attention. On a positive note, we thank you for highlighting our friendly staff and clean accommodations. We hope to welcome you back with a smoother and more enjoyable experience next time! Sincerely, Hotel Management
Property maintained. Service was adequate.
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. It is nice to hear your compliments on our guest accommodations and the services you received from our staff. However, we hope you will accept our apologies if any issues lead to a less-than-favorable impression of our hotel. We are always striving to improve our guest experience and will share your comments with our team. We hope to accommodate you again.Sincerely,Hotel Management
It was fine but if you wanted dishes or towels it was extra
Business response:
Dear Guest,Thank you for sharing your feedback. We are sorry to hear that aspects of your stay did not meet your expectations. Providing comfort and convenience is important to us, and we understand your concerns regarding the additional charges. Your comments have been shared with our team for review, as we are always looking for ways to improve the guest experience. We value your business and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
It was fine. Pull out mattress was not great, kitchen facilities a little banged up. Needing a room for one night though it served it’s purpose.
Business response:
Dear Emily, Thank you for taking the time to share your feedback. We are pleased that the room fulfilled its purpose during your one-night stay. However, we apologize for any discomfort caused by the issues that may have affected your stay. Your comments are valuable, and we will certainly take them into consideration as we work to enhance our accommodations. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Last option Bad smell. Holes in the sheets Inconsiderate front desk staff. I had to wait 20 mins to get let in to the front door a room because my key kept deactivating.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the smell, issues with your key, and the wait at the front door. We also regret the frustration caused by our front desk staff and will address this internally to improve our service. Your comfort is very important to us, and we are committed to making the necessary improvements. We hope to have the opportunity to provide a better stay on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,423 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.