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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Bed very lumpy. Dated decor
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the bed in your room was uncomfortable. Please know, our bedding is chosen based on guest feedback. As we are preparing for a renovation in the near future, these too will be updated based on guest preferences, such as yours. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
I am glad it was only one night. The front desk was rude. We checked in late so i iggnored that but thge internet was super slow. I couldnt get on netflix and facebook took so long to load that i juest went to bed.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for your experience including the level of professionalism displayed by some members of our staff. I will meet with the staff to review our guest protocol to ensure your experience is not repeated. Your feedback regarding our free Wi-Fi is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future.
If you're looking for a bed, it suffices. This place looked and smelled terrible. I have stayed at Super 8 Motels that are much nicer. However, the staff was really friendly.
Business response:
Thank you for your recent review of your stay. I’m so pleased to hear that you enjoyed our friendly staff. Still, I’m disappointed to learn that you experienced maintenance issues and odors in your room. In response to your feedback, I will meet with the staff to review our maintenance policies and cleaning procedures to ensure your experience is not repeated. Again, thank you for the comments. We would love to have another chance to provide you with a better stay in the future!
great time was had by hubby and I I love these extended hotels. WE stay there exclusively there when given the opportunity. You won't be disappointed. great pillow too.
Business response:
Diane – Thank you for taking the time to write a review of your stay. I’m glad to hear that we were able to provide you with an enjoyable visit. We look forward to seeing you in the future, should your travels bring you back to our area.
Was nice to have a place to cook, don't see that in most hotels!
Business response:
Gordon - Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed our fully equipped kitchens. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
great hotel for the price, exceeded expectations Needed a place to stay on a quick trip to Missouri from the Twin Cities (MN). Found this hotel in Des Moines and was expecting it to be a total dive from the price listed, but I was pleasantly surprised by just about everything in the hotel. Room was very clean and spacious, bed was comfortable, and bathroom was large. Certainly no five star hotel room, but an excellent and comfortable deal.
Business response:
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your clean, spacious room. We appreciate you letting us know your thoughts on what we can do better the smell of our linens and will keep it in mind as we continue to focus on improving our offerings. Thank you again for posting your review. I do hope that you will return to our hotel.
Great Place We had a great time. They had a full kitchen to use and we had our Thanksgiving meal there! Maintenance could be done, but it was a great place for the money!
Was satisfied in room and worth what I paid. But I should of asked for different room. My room had peeling paint in ceiling above shower. Also dirty bathroom wall was possible mildew stain.
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 4.1 star rating with 925 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is closed now. It will open at 7:00 a.m.