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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Run down hotel. No soap in shower, no breakfast. Had to ask front desk for bedding for pull out couch and remote for tv was missing. Not worth the money spent for staying
Business response:
Dear Maria, Thank you for your feedback. We’re sorry your stay did not meet expectations and that you experienced multiple inconveniences. This is not the experience we aim to provide, and your comments will help us identify where we need to improve. We appreciate you bringing these issues to our attention and look forward to the opportunity to serve you better in the future. Sincerely, Hotel Management
My partner is a veteran with a service dog and we were treated poorly and disrespectfully because the employee didn't like dogs and the manager on duty the following day matched that same energy. There was no breakfast and the only two vending machines were so over priced it blew my mind.
Business response:
Dear Alison, Thank you for taking the time to share your experience. We deeply regret that your partner and service dog were not treated with the respect and understanding they deserve. We recognize the importance of accommodating all guests and are genuinely sorry that your stay fell short of that standard. Your concerns regarding staff conduct, the lack of breakfast, and the vending pricing have been noted and will be shared with the relevant teams. We hope you’ll consider giving us another chance to provide a more respect... read more
Terrible. Don’t stay here. Each room has a kitchen but nothing in it. You have to pay extra to get the kitchen supplies. Not even a coffee maker. You only get 1 bath towel and wash cloth per person for 14 days. If you need more you have to pay for it. Front desk is locked up at 10 so if your key doesn’t work you have to call. On site person takes 15 minutes to come down. I had to replace key cards multiple times for my 2 night stay. It is not cheap. Not worth the money we spent.
Business response:
Dear Guest, We’re truly sorry your stay did not reflect the value or comfort you expected. The concerns you raised regarding amenities and service response times are taken seriously, and we regret any frustration they caused. We appreciate your feedback and will use it to reassess how we can better meet guest needs. Your satisfaction is of great importance to us, and we genuinely hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the very best on your travels and look forward to... read more
Grossly misrepresented the property This hotel is misrepresented in the app. Rented this unit studying full kitchen however there were no dishes, pots pans glasses silverware nothing. If you want it plate paper plates anything you have to purchase them from the front desk in a package. Or go to another store and buy your own. Was really inconvenient we were intending on cooking. Had to spend on budgeted funds to eat out. There were only two sets of towels for three adults on the reservation. There was no bedding for the sofa... read more
Business response:
Dear Guest, We apologize for the inconvenience caused by the missing kitchen supplies and sofa bed bedding, and understand how this impacted your plans. While kitchen kits are available upon request, we regret the lack of clarity and responsiveness during your stay. We’re also reviewing how our property is represented on booking platforms to avoid future confusion. Your experience matters to us, and we hope to welcome you back with improvements and better service. Sincerely, Hotel Management
I liked being close to my daughters home however the hotel was noisy with slamming doors and loud tvs
Business response:
Dear Guest, Thank you for choosing Extended Stay America. We’re pleased you enjoyed being close to your daughter’s home. We regret that some disturbances affected your experience and appreciate your feedback as we work to improve overall tranquility. We look forward to welcoming you back for an even more relaxing stay.Sincerely,Hotel Management
There were lots of migrant families
Business response:
Dear Maria, Thank you for reviewing our hotel. It is disappointing to read such comments, as this is far from the experience that we want our guests to have. Your feedback is very important to us, and we are truly sorry you were unable to enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
The room wasn't ready at checkin time,had to wait 40 minutes. The kitchen had nothing that could be used during the stay. They want you to purchase pot and pan set to use in the kitchen. Very inconsiderate and inconvenient
Business response:
Dear Stanquelia, Thank you for taking the time to provide your feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. It is certainly not the kind of experience we strive to provide our valued guests. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly info... read more
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.