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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Stinky The place smelled so bad! Someone was cooking something that stunk up the whole third floor. When we got back later that night the smell was still there so I was going to see about changing rooms to a different floor but the front desk was closed for the night.
Business response:
Amy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
There was never anyone at the front desk.. the breakfast was prepackaged mini muffins granola bars and packs of oatmeal no milk or juice or even fruit.. although it seemed to be clean (except for whatever was smeared on the headboard)it really needed to be updated
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We are grateful for your patience and hope you w... read more
The room wasn’t like in pictures. The sofa bed wouldn’t open. The sink in bathroom clogged and bathroom door wouldn’t close. For the price paid not worth it.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is fixed. Thank you again for your candid feedback. We hope you will give us an opportunity to make this up to you during a future stay. Sincerely, Hotel Management
Everything that was hung on the walls was crooked. Old paint and old appliances. There was rarely someone at the front desk when i need something. I was obviously in need of more bedding and pillows and i had to hunt someone down to get them. Over priced for what i got. Pictures were way too nice for what we got. The "provided breakfast" was prepackaged nonsense, if it was put out. The doors SLAMMED shut, and we were placed at the end of the hall next to and exterior door, and people were in and out all of hours of the night... read more
Business response:
Thank you for taking the time to provide feedback about your stay. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure we prevent such reoccurrences. We are also sorry that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repe... read more
NOT recommended! We left after 1 night and wouldn’t have even stayed that if we hadn’t checked in late in the evening. (Nowhere else to go on short notice/dealing with early checkout, etc) The place had an unidentifiable odor - main complaint. It was also “dingy” & dark looking with a dated appearance. We were given an air freshener spray but that only temporarily masked the smell. Not recommended for a family stay. Other occupants were long term construction workers.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Nice location and price point. However, the kitchenette is one of the main reasons to stay; the facility had no pots or pans and the dishes we were offered were very minimal. Advice to travelers who wish to save $ by cooking on site: bring at least a few cooking utensils-rather challenging to use a stove with no pans!
Business response:
Thank you for being our guest. Although you liked our location as well as our affordable rates, we are sorry for not meeting all of your expectations. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Dirty... The air conditioner in my room didn’t work as well as one of the lights. The microwave was dirty when I checked in. The front desk clerk wasn’t wearing a mask nor standing behind the plexiglass shield.
Business response:
Thank you for the feedback. We apologize for the maintenance and housekeeping issues you encountered in your room. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
It was very loud at night. The staff was not friendly. Maybe helpful, but not at all enthusiastic about being there.
Business response:
Thank you for reviewing your stay with us. We regret the noise disturbance you encountered and for the unprofessional behavior of our staff. We will share your comments with our team and make sure we are more consistent in our service delivery. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.