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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The property wa clean on the outside and inside for the most part. Beds were clean. There were roaches crawling on the walls in the hallway and in the rooms. Staff was rude when asked about getting a blanket and a couple extra pillows.
Business response:
Dear Kiana, We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you faced during your stay. We are committed to addressing your concerns to ensure that every guest receives the highest level of service and care. Your input will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Not great The minute we walked into our room there were a swarm of bugs crawling out of the baseboard and in the bathroom. There were 2 towels for 5 people. A kitchenette with no supplies. There was a foot print on the sheets of our bed.
Business response:
Dear Guest, We appreciate you taking the time to share your thoughts with us. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. Please accept our apologies for the inconvenience this may have caused. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the b... read more
Unable to use AAA
Business response:
Dear Michelle, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Unhappy wedding anniversary My wife and i were going out to eat dunner and thats when we noticed thr fire dept in front. Hall was full of smoke but no fire alarm went off to warn us. Smoke inhalation is very dangeriuse also.
Business response:
Dear Arlage, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Dirty and outdated, drug use Elevator and hallway smelled of weed, trash on the hallway floors, including used band aids. Paint peeling in room. Room was dated and walls were dirty.
Business response:
Dear Amy, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize for not having had this experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue ... read more
Some of the clientele made myself and daughters feel uncomfortable and unsafe. The hallways had a strong odor that was nauseating. The bed and pull out couch were extremely uncomfortable - all we could feel were the springs in the mattresses. The staff at the front desk were very friendly and helpful.
Business response:
Dear Stephanie, Thank you for your feedback. We are sorry to hear about the discomfort and safety concerns you experienced during your stay. We take these matters seriously and are addressing the issues with the odor, bedding, and overall environment to ensure improvements are made. We appreciate your positive comments about our front desk staff and will work to enhance other aspects of our service. We hope to provide a better experience in the future.Sincerely,Hotel Management
Whole property was full of “newcomers” who were smoking pot all day in the halls and laying in the grass outside the hotel and buying drugs from dealers who would pull into the parking lot. Kids running and screaming everywhere. Disgusting and revolting.
Business response:
Dear Carrie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Lovely staff, Very Stinky Hallway and Room
Business response:
Dear Anne, Thank you so much for sharing your experience with us. We are grateful for your kind words about our staff. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We have promptly brought this to the attention of our housekeeping team for a thorough review and necessary action. We hope you will give us another try so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.