This profile has been claimed by the business owner or representative.
Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
At check in the desk clerk had little to nothing to say, did not engage in conversation and didn't explain the layout whatsoever. Room was clean and comfy however i found a item from previous guest.
Business response:
Dear Cynthia, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. Please be assured that we have taken the requisite measures to address your concerns. We highly value your patronage and eagerly anticipate the opportunity to elevate your experience during your future visit.Sincerely,Hotel Management
Will NOT stay here again. The kitchenette had nothing in the cabinets. No silver, dishes, or pots to use on the stove. The lighting is poorly designed and left the room looking dark and dinghy. TV too small to watch or hear from bed. Hallway carpet and elevator dirty.
Business response:
Dear Paul, We sincerely apologize for the inconvenience you experienced during your stay. We regret that the kitchenette lacked essential items and that the room's lighting and TV size did not meet your expectations. Additionally, we are sorry for the cleanliness issues in the hallway and elevator and the noise disturbances. Your feedback is invaluable, and we are committed to addressing these concerns to enhance our services. We hope you will give us another opportunity to provide a more comfortable and pleasant stay in the... read more
Lots and lots of people and noisy children milling around everywhere on the property at all hours. It appears that the hotel is mainly being used to house migrants.
Business response:
Dear Carrie, We sincerely apologize for the disturbances you experienced during your stay. We understand how important a peaceful environment is and regret that this was not your experience. Our property occasionally accommodates guests with various needs, and we strive to ensure a comfortable stay for everyone. We are addressing your concerns and taking steps to manage noise levels and improve the overall guest experience. Your feedback is invaluable in helping us improve our services. We hope you will give us another oppor... read more
I was absolutely appalled by this hotel. The smell of something rotting was SO pungent I threw up before I got to my room. I had to hold my breath when I was in the hallway. It was absolutely overwhelming. There were also what seemed to be long term renters there, migrants, with kids running all over the place, in the parking lot, all around the hotel and in the grass area.. Shortly after arrival the fire alarm went off- a kid pulled the alarm. In the evening someone kept roaming the hallways. We also had someone pounding on... read more
Business response:
Dear Ashley, It was disappointing to read your comments concerning your stay at our hotel. We want to extend our sincere apologies for the negative experience you encountered during your visit. We hold ourselves to the highest service standards and are disappointed we fell short during your stay. We appreciate your feedback, as it helps us identify areas for improvement. Please rest assured that we will take the necessary steps to ensure that future guests have a pleasant experience. Thank you for bringing this matter to our... read more
No ice machine, says breakfast is provided but it is literally prepackaged muffins, granola bars and oatmeal with coffee and hot chocolate. Our fold out couch had no bedding so when asked for bedding we got one pillow and a flat sheet. No sheet on the mattress. The room next to us played load music all night and finally had to call and complain after 10 pm. When we checked in the person didn’t explain anything to us not even how breakfast worked. The fitness center was also closed down and we were Not made aware of this. No ... read more
Business response:
Dear Kristy, We acknowledge your recent feedback regarding your stay at our hotel, and we are genuinely sorry that your experience did not align with your expectations. As a provider of hospitality services, we are dedicated to delivering exceptional service and memorable experiences to our guests. Your feedback is highly valuable to us, and we are committed to taking appropriate measures to address the raised concerns, prevent future occurrences, and improve the overall quality of our services. We hope you will give us anot... read more
This is a VERY outdated hotel. It smells terrible.
Business response:
Dear Christine, Thank you for reviewing our hotel. We are sorry to hear that we did not live up to your expectations during your visit. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Your feedback is valuable to us, and we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations ... read more
Credit card reader wasnt working. The hallways and elevator smelled like pee. Free breakfast is a granola bar and watery coffee. The sheets and towels were worn and dingy. Wouldn't recommend.
Business response:
Dear Patrick, We appreciate your feedback on your recent stay. We apologize for the inconvenience with the credit card reader, hallway, elevator, and breakfast. Your comments will help us make improvements for our future guests. We understand your concerns and hope that you will consider staying with us again in the future, where we aim to provide a more comfortable and pleasant experience. Thank you for your insights.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.