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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Uncomfortable Horribly uncomfortable bed. Pull out sofa was also awful. Noisy room. Would not stay again.
Business response:
Thank you for sharing your experience about your recent stay. We are disappointed you were not happy with the bedding which impacted you getting a restful night's sleep. We value our guests and their feedback and we will share your comments with our team. We also regret the inconvenience caused by the noise. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
I will never stay here again. The room had obviously had a dog in it, the room smelled like a kennel. It smelled like a wet dog and urine. I would have changed rooms but there weren't any available.
Business response:
Larry, thank you for being our guest. We apologize for the unpleasant smell you experienced in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Bed Bugs!!! Do not stay here! Bed Bugs!!! Very dirty floors , uncomfortable bed and we woke up at 3:30 am because of bed bugs! We showered and left immediately. There was someone sleeping on the couch in the lobby and the “laundry lady” that checked us in didn’t know how work behind the desk.
Business response:
Amy, thank you for sharing your concerns with us. We are disappointed to know how uncomfortable you felt in your room, and we regret the inconvenience caused to you. Please note that the room you occupied will be professionally inspected and treated as a precaution. We hope to receive an opportunity to regain your confidence in us. Sincerely, Hotel Management
Power outage + fire alarm Power went out, then fire alarm. Eventually power went back on. Management did nothing about it. We didn’t know if it was safe to go to sleep after fire alarm.
Business response:
Dear Austin, Thank you for being our guest and for sharing your observations through your review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. The fire alarm, which thankfully was a false alarm, was responded to quickly by the fire department and they reset the system and silenced the alarm. In addition, the power outage was the utility company experiencing a partial outage and thi... read more
Was waaaaay over price for the place and the conditions of the room. Was expecting better from that location of that area...But
Business response:
Mark, thank you for being our guest. We are sorry to read our accommodations did not provide the value you were hoping for. Your feedback will be shared with the appropriate team members to enhance our future guests' experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
lots of workers cooking in parking lot. carpet filty
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you faced and regret the inconvenience caused by the other guests on our property. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.