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Extended Stay America - Des Moines - West Des Moines
- Hotels
- West Des Moines, IA
About this business
Location details
2701 Westown Pkwy., West Des Moines, IA, 50266, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Will never recommend - do not stay here I have emailed hotels.com and the corporate office at Extended Stay America twice and have not gotten a reply. I requested my money back because of the condition (we left an hour after check in and asked to be refunded the remaining 7 nights). I got zero reply from anyone. Horrible customer service on top of a subpar, unclean, scary hotel.
Business response:
Dear Kristin m, Thank you for sharing your experience. Cleanliness is a top priority for all our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We are also sorry to read about your concerns regarding the charges. We tried reaching you and have left a voice mail message. The amount has been fully refunded to you. Please reach out to us at the hotel for any further assistance. We appreciate your bus... read more
Carged me twice
Business response:
Dear Anarma, It is disappointing to learn about the difficulties you encountered. We hope you will accept our apologies. Regarding any financial discussion, please reach out to the hotel so we can review the problem and assist you accordingly. We appreciate you being our guest and look forward to hearing from you soon.Sincerely,Hotel Management
UNCOMFORTABLE AT THIS TIME I’m disappointed because, this is the 4th time I’m stayed in this hotel and the showers are not working properly and water it’s not draining good and the clean in the toilet the house keeping need to pay attention. Was uncomfortable to use the bathroom properly
Business response:
Dear Victor, Thank you for your return visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we truly apologize for your concerns with the bathroom. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management
They don’t have a breakfast like advertised.
Business response:
Dear Gary, We appreciate you choosing us and for taking the time to leave your feedback. We regret not meeting your expectations and appreciate your feedback about our breakfast options. It is never our intention to mislead; therefore, we apologize for any miscommunication and frustration this caused. We will follow up with our team to address these concerns. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
Property was ok but nothing more. Not that clean and needs new paint. Had people knocking on door and asking for someone who wasn’t there and another person asking for cash.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
We returned to our room after a long day to find a large number of ROACHES in the kitchen. The staff was immediately responsive but still- there were bugs!! Lots of bugs!! Please send us a refund.
Business response:
Anna, thank you for taking the time to post your feedback. We sincerely apologize for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider us again so we can provide you wi... read more
Frequently asked questions about Extended Stay America - Des Moines - West Des Moines
How is Extended Stay America - Des Moines - West Des Moines rated?
Extended Stay America - Des Moines - West Des Moines has a 3.5 star rating with 1,416 reviews.
When is Extended Stay America - Des Moines - West Des Moines open?
Extended Stay America - Des Moines - West Des Moines is open now. It will close at 11:00 p.m.