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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Assigned had a horrible smell. Second room I was assigned had. Smell, but I tolerated it. I would never stay here again.
Business response:
Dear David, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered with the smell in your assigned rooms. Providing a comfortable and pleasant environment for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we are addressing this issue with our housekeeping team to ensure improvements are made. We appreciate your feedback and hope to have the opportunity to better serve you in the fu... read more
Room and common areas just don't smell good at all. Pirce is good but pretty beat up property. My room reaked of Indian food.
Business response:
Dear Michael, Thank you for sharing your feedback with us. We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and inviting atmosphere in our rooms and common areas is important to us, and we regret that we fell short of your expectations. We will address this issue with our housekeeping team to ensure that our property meets the highest standards of cleanliness and comfort. We appreciate your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hote... read more
the bathroom leaked from the ceiling in the first room and all of the furniture was beaten up. 2nd room was bad but least the bathroom was dry on the floor and ceiling. Bed was hard and not comfortable.
Business response:
Dear James, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. We will address this appropriately, and we thank you for your patience. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.S... read more
Sketchy place. Safety latch not securely attached to door with loose screws. Check in is 3 pm. We arrived at 6 pm. Room we were assigned was dirty and not ready. Had to be reassigned another room. Smells in place. Not clean. Not safe.
Business response:
Dear Staci, We sincerely apologize for the concerns you encountered during your stay. Ensuring the safety and cleanliness of our hotel is a top priority, and we regret any inconvenience caused. Your feedback regarding the safety latch, room readiness, and cleanliness is invaluable, and we'll address these issues internally with our team. We appreciate your patience and understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
I booked my room through Expedia and paid for my room with Expedia. When I got to the hotel the front desk charged my card for the room again when I asked why they informed me it was for incidental and it would fall off. 2 days later my card was charged from both Expedia and the hotel when I called I spoke to Tanya the manager and instead of apologizing she said I had to call Expedia for the refund. I have never had to call Expedia for a refund. She never apologized informed thier error she asked me to send her my bank state... read more
Business response:
Dear Reata, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. Please allow us some time to review your account and investigate further. You have our assurance that we will address your situation appropriately. If we may be of any further assistance, please reach out to us directly a... read more
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.