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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Molly, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Brian, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Dirty rooms Urine stains, pubic hair and a dead bug...all in the same bed. Checked out as quickly as we checked in. The staff friendliness was the only redeeming thing.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
Uphill battle for a friendly staff Be aware that there is no coffee maker or coffee in the room. There are no cups, ice bucket or ice maker for that matter. There are optional “convenience packages” that you can choose for dinnerware, cups, coffee, iron, ironing board and so on. Essentially the standard items that you would find in any hotel room.
Business response:
Jack, we apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We regret the inconvenience caused and hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management
Terrible beds! The bed was the hardest most uncomfortable ever. Did not sleep much at all. Even my son said it was horrible, he is 19.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Dirty and uncomfortable We noticed a dark stain under our sheet. When we pulled the sheet back we found a filthy mattress cover. It looked to be covered in urine and blood. We were moved to another room, but checked out first thing in the morning to find another hotel because I was too grossed out to stay any longer. In addition, the front desk is left unoccupied frequently. Our room key did not work so I went to the front desk to ask for a new key. I rang the bell a few times and no one came to the desk. Finally I started c... read more
Business response:
Please accept our sincere apologies for the cleanliness issue in your previous room and the lack of attention from our team at the front desk. Your feedback is important so it is discussed with the concerned teams as a training tool to improve our service and to ensure this does not happen again. We understand the frustration and truly hope you will offer us another opportunity to serve you much better at a future date. Sincerely, Hotel Management
Bugs in Room and Poor Amenities Found multiple bugs in my room throughout my stay. The iron was in such poor repair that it almost ruined my shirt. Coffee machine upon request and not automatically included. Only booked here because very few places were available during the weekend of Michigan's homecoming game.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Not clean or well maintained. Lobby was dirty and there was garbage in the parking lot that did not get picked up. Bathroom light/fan was loud.
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Very dark and dingy room. Not well equipped. Refrigerator not clean. Bathroomnotmin good repair. No hair dryer
Business response:
Dzzy, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.