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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a dump. Terrible rooms. Zero amenities. No maid service. Located next to an interstate that sounds like the trucks are coming in your windows. Upon check in, no remote control for TV. Given two “replacements” neither of which worked. Had to switch rooms to have an operable TV. Sounds like a hotel experience in Mexico.... only worse. And for all this luxury, a room rate like Ritz Carlton. They would have to pay me to ever stay here again. We won’t be back. Ever.
Business response:
Bill, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Tamm, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Checked Into room smelled marijuana down the hall. Which i just ignored. As night progressed smell kept getting stronger. On top of that my fiance and I kept waking up few time a night only to find out there were bed bugs on the sheets that were waking us up with exterme itchyness. This has been the worst experince I have ever had staying at a hotel and will jot stay here anymore. Our check out time as at 11 am but decided to. Check out at 4am due to not being able to sleep. Unable to find another hotel my fiance and I ended... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
There was urine on the lip of the toilet; no supplies; outdated everything; questionable cleanness of the carpet. Checkout is 11:00 a.m.; at 9:30 a.m., cleaning staff knocked on the door once, then opened the door! Had the latch not been on the door, they would have just come in; where are the "Do Not Disturb" hang tags?! Not only is checkout too early, they do not offer at least a Continental breakfast! And since this stay was to attend a Michigan home football game, as with all the hotels in Ann Arbor, the room was insanel... read more
Business response:
Cynthia, we sincerely apologize for the service and cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the housekeeping team to be more diligent in their work. Also, we provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Housekeeping needs some additional training/superv We found the room quite disgusting....hair in bathroom, room smelled musty...really grossed us out. I got another hotel room as soon as I could.
Business response:
Craig, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
HUGE DISAPPOINTMENT!!!!!! This place is a dump and needs refurbishing desperately!!!! The prices around graduation time went up to $400. a night for a dark dingy hotel with NO amenities. I do not recommend this hotel under any circumstances.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Disappointed customer Bathroom was not very clean. Toilet was plugged upon arrival, bathroom floor needed to be swept, tub needed to be scrubbed, had mold in the freezer. I personally will not stay there again. But I would give top rating to the front desk upon arrival. They were very polite and willing to help with anything. Staffed by only one person at the time we checked in was a surprise, because the hotel was full for the night.
Business response:
Ronald, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Horrible experience all around Not an enjoyable stay. The man at the front desk was short with me and just assumed I knew where things we in the hotel as well as how things worked. He was pre-occupied with the discussion he was having with his friend who was sitting in the lobby regarding his flights and confirmation. Once I got into the room there were stains on the carpet and not well kept. In the bathroom the exhausted fan was EXTREMELY loud. The next morning I went to take a shower only to notice lots of soap scum build ... read more
Business response:
Eric, please accept our apologies for the service issues you experienced and for failing to provide you with a stress-free stay. It is always our goal to provide excellent guest service, so we regret that we did not provide the level of attention we normally do. We promise you that we will use your evaluation to step up our game. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.