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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DDMP I was told I would get a $20 credit on my c card after I found what looked like a bed bug that bit my wife. They moved us to a different room smaller we checked that small bed it had very bad brown & red stains on the mattress cover.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Decent for 1 night Room wasn't very comfortable, bed is hard, pillows are hard. Took forever for AC to get the room cool. Air was stale. Pretty clean. Very nice staff
Business response:
Thank you for the feedback about your stay at our hotel. We are happy that you liked our courteous associates, but we are sorry that you were unhappy with your room. Our goal is to provide the best customer experience, and we continually strive to improve our efforts. Thanks again for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager
Terrible hotel - too close to freeway! This hotel is so close to the freeway that if you need sleep for a procedure at University of Michigan Hospital do not stay here! My husband was to have surgery the next day and was unable to sleep due to the noise of the freeway and the air-conditioning being so noisy. One good thing I can say about the room, new bed, rest of the room was very old and run down!
Business response:
Thank you for evaluating your stay. We apologize your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. Your concerns in regard to HVAC unit will be shared with our maintenance team. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, General Manager
Hostel O hotel nao oferece quase nada alem da proximidade do Shopping. Foi uma decepcao ... Nunca mais voltarei a este arremedo de hotel.
Business response:
Claudio, we appreciate you staying with us. We strive to provide guests with all the comforts of home, so we were disappointed to know we did not meet your expectations. Your comments will help us as we continually improve our amenities and facilities. We appreciate you being our guest and hope you will consider us again. Sincerely, General Manager
SUCKY! I had booked this room for my parents for graduation weekend. It was supposed to be a queen bed and they got a double. Also the fact that the other residents that were staying there were slamming doors and children were running up and down the hall did not make them happy. Upon check-in they tried to tell my father that there was no reservation even though he had the confirmation number. Upon check out they tried to bill him as well and then had to get a manager to explain that there was no charge.
Business response:
First and foremost, I would like to offer you my apologies for the inconveniences that your parents experienced during their stay with us. Our guest’s comfort and satisfaction are our top priorities, so I am sorry to know that the noise and service issues affected their stay. Your feedback is valuable to us as it will help us improve. Once more, I apologize and hope to have a second chance to redeem ourselves in the future. Sincerely, General Manager
Bathroom was dirty Room was ok but the bathroom was dirty. the place smelled like Indian food.
A disaster and the worst customer service ever Complete disaster. Arrived early and while I understood not being able to check in they would not check my bags. After returning later in the evening to check in they did not have a room available for me. They were not only helpful they were not sympathetic to my situation. They blamed it on booking through a third party and then blamed it on a housekeeping issue. Apparently they had a room available but it was dirty and would not clean it for me saying "That's not my job." Safe... read more
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.