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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not recommend this hotel. Though low priced and well located, it was filthy. Floors sticky and room musty.
Business response:
Allison, thank you for your candid review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping director who will be addressing this with his team. Thank you again for your feedback. We look forward to your next visit with us. Sincerely, Hotel Management
Unprofessional. Booked our room on hotels.com. They took the money directly out of my account on the spot and then when we arrived to the hotel, we were informed that they were all out of rooms. We called hotels.com to cancel and get a refund but previously they have failed to get us our refund or deposit on time or even at all. Figured if there’s no rooms available, why allow people to book those rooms, get charged for them, and then personally call customer service and wait for a refund?
Business response:
We regret the issues with your reservation and that we were unable to accommodate you this time. We will investigate the details with the reservation team to see what went wrong in your instance. However, since you made a booking through a third-party channel, we would suggest you to reach out to them with your financial queries. Thank you for your feedback. Sincerely, Hotel Management
Run down place to stay. No coffee maker in room and no coffee available, ancient faucets, loud hvac, poor general condition of facilities. “Breakfast” was a few tiny granola bars. Terrible value for what you pay.
Business response:
Michael, thank you for being our guest. It was disheartening to read your comments stating your disappointments. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Please know, your feedback regarding the plumbing fixtures along with the upkeep of our facilities and our grab-and-go breakfast will be shared with the appropriate individuals as we try to improve our guest experience. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Ma... read more
We couldn’t rest for all three nights we stayed there due to the disturbance of the guests next room # 239 and the guests that talked too loud in the packing lot by our windows around 4:25 am on Sunday 3/8.
Business response:
Judy, thank you for your comments. We are sorry for the noise issue you encountered and regret the inconvenience caused. We only wish we had known about this problem as we would have done our best to ensure you were comfortable. We hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Will not return Hotel needs updates and free breakfast consisted of coffee and pre packaged breakfast bars. Hotel has no ice machine and kitchen had ants
Business response:
Thank you for your comments. We are sorry for the disappointing stay you had and regret our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you will consider a future stay as we would welcome the opportunity to ... read more
Won’t be back Mismatched furniture, ants in kitchen, breakfast consisted of protein bars and coffee, poor lighting - king bed with one nightstand and lamp, paint colors were not appealing. Very disappointing especially after hearing people stay here that are visiting the university hospital system.
Business response:
Kristen, we truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We also regret the disappointment you had with our grab-and-go breakfast. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
disappointing I arrived at the hotel at 9:30pm after an exhausting day at work and I was told I had to wait in the lobby for my room to be cleaned ( I had booked my room 6 hours earlier). After waiting in the lobby with my bags in my lab, I got to my room which smelled so strongly of fake air freshener. I also couldn't sleep because the refrigerator was loudly running all night. I tried to unplug it but it was a large slide in fridge and I couldn't move it (this was all at 4am). I will not be staying here again
Business response:
Katie, thank you for evaluating your recent stay with us. We are sorry for the time taken at check-in and regret the inconvenience it caused. Your feedback is important to us, and we will use it to improve our services going forward. Also, we apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance teams so that they are more diligent going forward. We hope you will give us a second chance to deliver the type of exper... read more
Horrific By far the most uncomfortable bed ive ever slept on. The pillows were like grocery bags stuffed with tissue paper
Business response:
Jared, thank you for being our guest. We are sorry for the disappointment you had with the comfort of your bed and pillow. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Just discusting Malgré que la chambre était grande et vait l'air propre les employés qui ont fait la chambre ont laissé de l'urine dans le matelas dégeulasse
Business response:
Louise, thank you for your review. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.