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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom was only Bright spot, big and looked new. Breakfast was only coffee, what about those who don’t drink coffee, like me and my wife. Carpet in room was old and Yaky feeling on your feet. Refrigerator had parts missing and was old. Counter had burn marks, stove was old, microwave was unusable. I have already told family who was going to the area to not stay there. I will NOT stay there again. I have started at other low cost hotels before, but they were at least clean and Presentable. I would rate this place at the wer... read more
Business response:
Gary, it was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving... read more
Assigned a room that had the bed completely apart and parts around the room, not assembled.
Business response:
We sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret and apologize as this wasn’t your experience. Your feedback has been shared with the appropriate team. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
The equipment is old. And the bed is not comfortable, Not breakfast available but you advertise online
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback is shared with the appropriate individuals to ensure we target to deliver each guest satisfaction with our service to make their stay a comfortable one. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lackluster Accommodations & Poor Customer Service This was a horrible experience. Our room had several defects: the TV wasn't working, the lamps didn't work, the drain in the tub didn't work properly, and I had problems connecting to the free wifi. I communicated all of this to the desk attendant and she was VERY snarky and unhelpful. The response from the woman: "What time did you check in? Why are you just now noticing these problems?" I told her that it was because I immediately went to sleep after check-in and just notic... read more
Business response:
Thank you for your review. Please accept our sincere apologies for the difficulties you encountered in your room. We assure you that we have discussed your feedback with the appropriate teams, and we’re reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Worst Day Staff Ever !! Service Horrible !! The staff was rude, nasty and very disrespectful. The night staff was pleasant but the young white woman and young white guy in the day time are the worst the service industry has. The place is dirty and the parking horrible. Spend 20 more dollars and stay at the big hotel down the street.
Business response:
Michael, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. Your experience is not representative of our usual performance, and we regret falling short of your expectations. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.