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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was in dire need of updating and cleaning of the main hallways and lobby area
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will discuss your comments about updating and cleanliness with the appropriate individuals. We hope to redeem ourselves in the future. Sincerely, Hotel Management
Management needs to improve Avram and Chesely has charged my card 3 times. I told them the first time it went through and they didn’t believe me so I had to call my bank representative to confirm with them. They finally admitted that it was a tech updated issue on there end, but they still accused me of not having the funds. This experience tainted the rest of my stay at this location.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the front desk service issues you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. We are really sorry for your experience and hope we resolved the issues to your satisfaction while you were here. Sincerely, Hotel Management
No room available Complete nightmare! They had no rooms even though I booked them. What a waste of time.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not happy
Business response:
On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
They didn’t give us a room that we paid for
Business response:
Deanna, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
We have two small kids, my husband has a leg injury and i am pregnant. So i knew it was going to take us longer to pack up and check out than your average guests. I called the front desk the night before we left to make arrangements for checking out late, and the person at the counter said no problem, it's an hourly fee of around $11 an hour per hour after the normal checkout time, which was fine with us, so he said he'd make a note and just let them know when we were done. The next morning, I had to make two trips to get my... read more
Business response:
Thank you for your review. We are sorry for any inconvenience you experienced at the time of check-out. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Not worth the savings - unclean and unfriendly They claim contactless service yet service came into my room and moved my things. The Mgr said that I agreed to this when I checked in that anyone with a key can enter my room. In addition to moving/throwing away my things he toilet was disgusting. Under the rim had clearly not been cleaned for a while. I only just noticed and now asking for service to clean is a problem. The Mgr said I was welcome to leave or call and file a police report. No
Business response:
Karen, thank you for sharing your review. We are sorry for the disappointing stay you had and regret the issues you encountered. We have shared your comments with the appropriate teams to improve our service going forward so that we can better serve our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.