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Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
- Hotels
- Ann Arbor, MI
About this business
Location details
1501 Briarwood Cir., Ann Arbor, MI, 48108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We went to check in around 1pm and were told there was an early check in fee. The clerk could not even tell us what this would be as it was based on how early you were and couldn’t be determined until you were actually checked in. How ridiculous! We left and came back at check in time. Room was old and depressing. Bed had old linens on it including a polyester top blanket that appeared to be from the early 80s. We had reserved a queen bed but I think it was a double bed only. When we asked the clerk about this she said there... read more
Business response:
Casey, thank you for evaluating your recent experience. We are sorry for the issues you encountered during check-in, and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience. We have shared your comments with our team in order to prevent this from happening again. We also apologize for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope you will recon... read more
It was not cleen. Didn’t include housekeeping or refresh Furniture was rundown
Business response:
Monica, thank you for being our guest. We are sorry our furniture was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerely, Hotel Management
The place smells so bad, and is run down. It is a pet friendly place, too, so beware of animals in the hallway. The towels were so small and thin!
Business response:
Thank you for sharing your feedback with us. We are sorry for your disappointment with the towels and for the odor issue you encountered. We work hard to provide the best and cleanest environment, and this involves deep cleaning our rooms so they smell fresh. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We encourage you to try us again the next time you are in our area, as we are confident you will have a better experience. Sincerely, Hotel Manag... read more
If this were just a crappy hotel charging bargain-basement prices, it would be exactly what you would expect: old, dingy, floors a bit sticky. The bath tub doesn't drain. There are maybe 1-2 hair dryers available for the whole place. Just all-around sad. But on a football weekend in this town, they jack up their prices, and people who delayed getting a rez somewhere else give in and book a room for an outrageous amount of money. People paying more have higher expectations. They will be sorely disappointed. And the folks work... read more
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
2 people working front desk and were trying to care of a situation on phone, we had to for 10-15 minutes for them to check us in, we were the only ones at desk at the time
Business response:
Thank you for taking the time to review your visit. We are disappointed we failed to provide you the best possible welcome at check-in. You have our assurance we will learn from your situation, so we are better equipped to offer a first-rate experience to all of our guests. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not worth the money Condition of room was very bad. Although it said non smoking, we could smell smoke.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
No available washing machines for guests.
Business response:
Kathy, thank you for taking the time to review your stay. We're sorry for not meeting some of your expectations and the inconvenience you had due to it. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible Horrible. Drains were clogged in faucet and shower. Ants all over the room. Sheets were nasty. Had to check out after the first night and get a refund. Just gross
Business response:
Ahmad, thank you for your review. We apologize for the insects in your suite and are sorry for the issues you encountered. Our pest control provider has serviced the hotel, and we are working with the appropriate teams to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Ann Arbor - Briarwood Mall
How is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall rated?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall has a 3.2 star rating with 1,550 reviews.
When is Extended Stay America - Detroit - Ann Arbor - Briarwood Mall open?
Extended Stay America - Detroit - Ann Arbor - Briarwood Mall is open now. It will close tomorrow at 12:00 a.m.