This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Drugs,, Hookers prostitutes,,, To Expensive for the area…
Business response:
Dear Daniel, Thank you for your feedback. We deeply regret to hear about your experience. Please be assured that we take such concerns very seriously. Our team is committed to ensuring a safe and welcoming environment for all guests. Your comments have been shared with our management team for immediate review and action. We strive to offer a comfortable and enjoyable stay and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Not a good stay at extended stay! Well when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one! S... read more
Business response:
Dear Jennifer, Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced regarding your room reservation, towel availability, and key access. We understand your frustration and want to make things right. To address these issues, we'll ensure better internal communication and strive to improve our services for future guests. Your satisfaction is essential, and we hope you'll give us another chance to exceed your expectations. Thank you for choosing us, and we look forward to welcoming yo... read more
never going back here! The hotel needs to be more up-to-date. The dresser was old and broken. The TV was broken and little. The refrigerator in the room was very dirty and had mold in it so I couldn’t use the refrigerator. The bathtub had stains on the bottom of the tube so I had to shower with my socks on. Walking down the hall, all I can smell is weed. for this hotel to be located in the area that it was in I was very disappointed.
Business response:
Dear Guest, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the condition of the dresser, TV, refrigerator, and bathtub cleanliness is concerning, and we regret any discomfort caused. Please know that we take cleanliness and maintenance seriously and will address these issues with our team to ensure improvements are made. Additionally, we apologize for any disturbance caused by the smell of weed in the hallway. We are committed to providing a comfortable and enj... read more
The worst stay It was a joke the noise coming from the upstairs unit was unreal finall after a day and a half of ZERO sleep 😴 i asked for another room i moved to another room and it was the same just not as bad i have to travel again back to michigan and i assuee you i will not be stayin there
Business response:
Dear Jerry, We sincerely apologize for the disturbance you experienced due to the noise from the upstairs unit. Your comfort is of utmost importance to us, and we regret that we were unable to provide you with a peaceful and restful stay. We appreciate you bringing this matter to our attention, and we will address it promptly to prevent similar occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hote... read more
Staff was very rude messed up my payment for a week told me they could not accommodate me and my stay that I have to wait a week for my payment because they messed the stay
Business response:
Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Managem... read more
I didn't like the fact I had a room next to someone with a dog. It smelled bad and I woke up really sore
Business response:
Dear Rachael, We're sorry to hear about your experience, and we understand the importance of providing a comfortable and pleasant stay. Please accept our apologies for any inconvenience caused by the smell and any disturbance from neighboring guests. Your feedback is valuable, and we'll use it to address the issues you mentioned. If there's anything specific you would like to share, or if there's a way we can make it right for you, please feel free to provide more details. We appreciate your input and hope to have the opport... read more
Seedy… found a man sitting on steps in stairwell zoning out on drugs of some sort… Toilet not working… rack falling off wall… these issues mended but not fixed… cards kept demagnetizing… couldn’t open door to room.. Mattress shot…broken cracked windows…kitchenette not supplied… you had to ask for everything… no stopper in sinks…auto door to enter motel not working… doors heavy of course and push back against you as you are trying to navigate large cases… just a lot little stuff that kept mounting and made it a not so pleasan... read more
Business response:
Dear Dorothy, We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the same and ensure this does not happen again. Our front desk team works 24 x 7 to help our guests and will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please return; we will provide you with a beautiful experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.