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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The projects of extended stay
Business response:
Dear Stephanie, Thank you for sharing your feedback. We regret that your recent experience did not meet your expectations. Your comments are important to us, and we strive to provide all our guests with a comfortable and enjoyable stay. We are continuously working on improving our services and facilities, and your input will help us in those efforts. We hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Made me want to not live living here
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for your disappointing experience and understand how frustrating it must have been for you. Our goal is to provide a comfortable environment for all guests, and it is clear we did not meet your expectations during your stay. Your comments are valuable, and we will address them with our team to improve our services. We hope you will reconsider and give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Check in person was very personable but kept being interrupted by phone and resident questions. Residents were loud and disregarded any sensitivity to other residents.
Business response:
Dear Guest, Thank you for your feedback! We’re glad to hear that the check-in staff was personable, but we apologize for the interruptions and the noise from other residents during your stay. We understand how important a peaceful environment is for our guests, and we will address these concerns to improve the experience for everyone. We appreciate your insights and hope to welcome you back soon for a more enjoyable stay!Sincerely,Hotel Management
at first glance the room appears to be clean but after settling in you can tell it needs a deep cleaning and has not been cleaned properly probably in months .... water leak in bathroom, broken lamp fixtures and missing bulbs, remote for TV did not work .... and worst of all someone called the police on us (my wife and 18 yo daughter) saying that I was alone with an underaged intoxicated girl .... complete failure and incompetence on both the hotel and police as that would be impossible as I was with my wife and daughter at ... read more
Business response:
Dear brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Drugs,, Hookers prostitutes,,, To Expensive for the area…
Business response:
Dear Daniel, Thank you for your feedback. We deeply regret to hear about your experience. Please be assured that we take such concerns very seriously. Our team is committed to ensuring a safe and welcoming environment for all guests. Your comments have been shared with our management team for immediate review and action. We strive to offer a comfortable and enjoyable stay and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Not a good stay at extended stay! Well when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one! S... read more
Business response:
Dear Jennifer, Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced regarding your room reservation, towel availability, and key access. We understand your frustration and want to make things right. To address these issues, we'll ensure better internal communication and strive to improve our services for future guests. Your satisfaction is essential, and we hope you'll give us another chance to exceed your expectations. Thank you for choosing us, and we look forward to welcoming yo... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.