This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
kind of dirty and very old. The first room they gave me was not clean. I mean the bed was done and it looked mostly clean but the table still had food ruminant's on it, like sticky sauce and food partials. The second room was cleaner but all the furniture was very old and tattered. It looked like stuff from a yard sale.
Business response:
Ronnie, thank you for taking the time to review your stay with us. We are sorry for the disappointing experience you had with us and apologize for the mistakes made when servicing your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
So dirty, my room wasn't ready when i have checked in, i had ro stay in my car for an hour till it was ready, the room was so dirty.
Business response:
Ali, thank you for posting a review of your stay. We regret we were not able to provide you with a room in an acceptable time frame and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
The property was nice. Well kept & neighborhood like.
Business response:
Thank you for staying with us and leaving your review. While we are glad you were happy with our well-maintained hotel, we regret any inconvenience you may have had. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
there was a lot of long strands of hair in the bed when I arrived and the furniture was damaged always remember to do a room check as soon as you arrive
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Woke up to bed bugs at 3 am
Business response:
Though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
I am so frustrated with this property. I checked in at 3pm and immediately I’m upon entering the room I noticed a filthy toilet with feces slashed everywhere. I have pictures for proof. I immediately called the front desk and requested housekeeping come clean. I then left for 4 hours for my nephew birthday party and upon my return I noticed that no one had been in to clean. I was disgusting. I didn’t even want to breathe the air in the room. I then called to front desk and demanded housekeeping come clean or be provided a ne... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.