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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was not that good at all I want come back
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will reconsider and return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Disappointing It was nice to have a kitchen unit but there were no utensils or plates or pans etc. I had to go down to the front desk to ask for equipment. Crazy. Beds were old and hard and uncomfortable. We stayed for two nights and there was no housekeeping any of the nights that we stayed. I wouldn’t recommend it
Business response:
Thank you for your review of your stay. We are sorry for the disappointment you had with the comfort of the bed and regret the inconvenience it caused. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee. Please note, kitchenware is available at the front desk to ensure cleanliness. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communic... read more
No achievements my messages to hotel by Expedia app . And 5days stay my book but just one day book on hotel from Expedia to hotel . And no clean room and no hospitality staffs. Bud receptionist! No way !
Business response:
Thank you for your review. We apologize for the service and cleanliness issues you faced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. We also regret the reservation issues you faced. Meanwhile, if you have any concerns about your reservation, we suggest you contact Expedia directly. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
The carpets were ragged, breakfast was sparse, had a terribly noisy neighbor.
Business response:
Thank you for your review. We apologize for your disappointment with our breakfast offerings and for the cleanliness issues you faced. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you once again, and we hope you will stay with us again in the future. S... read more
Dieses Hotel ist total heruntergekommen, Zimmer verdreckt, Decken verfleckt, Bettwäsche sah nicht frisch aus. Lärm und Kindergeschrei die ganze Nacht, zwielichtiges Publikum, Zimmer wurde nicht gereinigt..Handtücher, Kaffeemaschine ,Geschirr, Frühstück zum Abholen in der Lobby. Personal unfreundlich, Check in unmöglich, keine Begrüssung, inkompetent, nicht.behilflich bei einfachen Fragen. Echt das Letzte.
Business response:
Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management
Dirty unfriendly never again have me dishes in a box
Business response:
We sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the appropriate teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The room was filthy. Crumbs on the floor and chair, the refrigerator looked as if it was never cleaned. The towels had a musty smell to them.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
The WiFi didn't work. Why advertise that you have free WiFi when it DOES NOT WORK. I was in town for job interviews so an internet connection was mandatory. The room was never cleaned while I was there. No fresh towels, no replacing soaps and shampoos. No service at all. There was not even enough coffee and muffins during their "free breakfast". Why wouldn't the coffee be ready to go? I won't be returning.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we will share your feedback with the appropriate team to ensure breakfast items are always well-stocked. Also, we apologize for the issues you faced due to wifi. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please revis... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.