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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Shower was completely clogged.... Not much good to say about it...
Business response:
Thank you for staying at our hotel. We apologize for the inconvenience you had in your suite due to the maintenance issue. We will share your comments with our associates for their review and action. We hope you will consider allowing us another opportunity to serve you in the future. Sincerely, Hotel Management
The entire place was dark and dirty. The elevator was disgusting and the staff were rude when there were issues. The room was also dirty and smelled like the previous guests who stayed in the room. The bathroom was also disgusting with bugs in the towels, black chunks on the floor and front of the toilet and red stains on the counter. Floors were dirty as well and the hallways stink like weed smoke constantly. For an extended stay place they don’t provide any dishes to use with your cook top or microwave and certainly no pap... read more
Business response:
Thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We also regret your disappointment regarding the dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we wi... read more
Breakfast is not available as booking says it’s included. I booked two beds but they gave me one with pull out. The bed is dirty.
Business response:
Thank you for taking the time to review our hotel. We are sorry you were not happy with the room assigned to you and for the inconvenience caused. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Ho... read more
Business response:
Detra, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room wasn't adequately stocked with shampoo or soap. Forgot a toothbrush they didn't have any available. Bed did not have a bed skirt and the air worked intermittently.
Business response:
Thank you for your review. We genuinely apologize for disappointing you. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
veronica, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
We when first got in, the room we reserved was taken. Then when we finally got our room we got a full size instead of a queen which we had to downsize too. Then we checked the bed and there was a BEDBUG in the bed!!!! We have to leave 2hrs after arriving and it was our ANNIVERSARY We were sick to our stomachs!!!!!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.