Extended Stay America - Detroit - Madison Heights

Business response:

Thank you staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at... read more

Business response:

Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management 

Business response:

We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Kindly note, kitchenware, and in-room amenities are available at the front desk to ensure their cleanliness. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Tanya, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we were disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management 

Business response:

We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain your trust and hope you will give u... read more

Business response:

Bishoy, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management