Extended Stay America - Detroit - Madison Heights

Business response:

Thank you for your review. We apologize for your disappointment with our breakfast offerings and for the cleanliness issues you faced. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are also sorry for the disturbances from other guests during your stay. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you once again, and we hope you will stay with us again in the future. S... read more

Business response:

Thank you for choosing to stay with us. We are extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Management 

Business response:

We sincerely apologize for not being able to provide you with a clean and relaxing stay. Your feedback regarding the cleanliness and service issues are shared with the appropriate teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the issues you encountered. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Also, we will share your feedback with the appropriate team to ensure breakfast items are always well-stocked. Also, we apologize for the issues you faced due to wifi. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please revis... read more

Business response:

Thank you staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at... read more

Business response:

Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management