Extended Stay America - Detroit - Madison Heights

Anonymous 

on Expedia

7 years ago

No water for 8 hours, and then the power also went out. Manager was rude, said the water issue wasn’t his fault, and only offered 15% off. 

Anonymous 

on Expedia

7 years ago

The desk staff at check in and check out (Emily) was very pleasant and helpful, especially when after checking in I found the room had not been properly cleaned (spillage on counters, bed spread rumpled, hair strand on bathroom floor, mold along rubber seals of fridge. She moved me to another room immediately. Unfortunately, as I started to leave the next morning, I discovered quite an array of food wrappers, debirs, and dust behind the nightstand. Emily apologized for the room condition when I told her she may wish to notif... read more

Jeffrey 

on Expedia

7 years ago

Horrific! Fuesrt in room had smoked cigarettes! Housekeeping reported it to. manager who fraudulently charged me $250, for prior guest! 

Sh 

on Expedia

7 years ago

This place is a dump This place is a dump. Doesn’t even deserve 1 star. Rude front desk, bad service and door cards which don’t work and I had to change mine two times! Its an old building, too much noise and outdated, smelly room. Very disappointing experience. SAD! 

Anonymous 

on Expedia

7 years ago

Pass! Room was terrible and uncomfortable. One of the locks (deadbolt) was broken. 

Anonymous 

on Expedia

7 years ago

Unpleasant Stay Very little in the kitchen to use. The kitchen was old, broken, and gross. We could hear every footstep above us all night and all sounds next to us through the thin walls. The room smelled. They said they offered breakfast, which meant coffee and a packet of oatmeal. This should not be promoted as complimentary breakfast. 

Anonymous 

on Expedia

8 years ago

Kind of a homeless shelter It seemed that about 1/2 the guests were temporary housing from some shelter. The "kitchen" had zero pots/pans/forks/corkscrew, nothing. They would sell you kits... The front desk was horrible, gabbing on the phone while there were 3 people waiting to check in. Definitely WOULD NEVER stay there again. 

Todd 

on Expedia

8 years ago

1st floor rooms way too loud from noise from 2nd floor rooms above!!!