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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I requested the standard dishes and cutlery package at the front desk, the clerk was brusque and said to come back in 5 minutes since she wasn't signed in yet (?) After returning from my room away down the hall I repeated my request to the same clerk and she pointed to a sign stating an 11pm deadline. All she had to do was step into a room and hand me the dishes (15 seconds?) which she could have done the first time. Leaving the items in the room would be easier yet,
Business response:
Thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the Front Desk Manager and shared your concerns so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, Hotel Management
Location is trashy. Someone grilling food in parking lot on a trailer. Loiterers in lobby.
Business response:
Thank you for being our guest. We're sorry our location was not appealing to you and for the inconvenience you mentioned. We apologize for any discomfort, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, Hotel Management
The staff was extremely friendly and accommodating, however, the room itself was absolutely filthy, we had a pup with us and in the first 20 mins of being in the room she had found an old piece of a headphone, a grape and a piece of something big, squishy and old, still don’t know what it was, just disgusting. There was old stains of sticky liquid on the counter and the water in the shower was boarderline cold, it would get hot and then cold for a few seconds. Definitely don’t recommend this place, or Detroit for that matter... read more
Business response:
Lou, thank you for your review. Although we're glad to know you were pleased with the service provided by our staff, we apologize for the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We’re working with our housekeeping team so that such issues are prevented from happening. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Managemen... read more
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Don't ever stay here, I made the mistake, don't! This place is not at par with so many places I stay, front desk not courteous, room dirty, damaged furniture, I was told to change bedsheets myself. Angry front desk, slow and unfriendly. Watch this space, their manager will apologize as usual and ask to give them another chance. Staying here was my mistake not theirs, read reviews properly prior to booking which places.
Business response:
Femi, thank you for your review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Crackheads running around & unprofessional staff I work in automotive and I traveled all over the world and stayed in a lot of different hotels. By far this hotel was the worse I ever stayed in. The staff was very unprofessional and even though the check in is at 3 PM my room wasn't ready until 5:45 PM. When I brought up the room not being ready, staff told me "This hotel is not the only one around and you aint got to stay here!". That was a line I have never heard before from a hotel employee. I do not like to draw assumpti... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Bedding was not changed. Housekeeping could not understand basic English and was extremely rude. Finally had to change our own sheets and pillow case. Prior sheets and pillowcases were staind and had hairs on them from prior guests. Would of left the hotel immediately if it weren’t for the late hour. Never again. Disgusting!!!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Kenny, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Charles,thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.