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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is a dump This place is a dump. Doesn’t even deserve 1 star. Rude front desk, bad service and door cards which don’t work and I had to change mine two times! Its an old building, too much noise and outdated, smelly room. Very disappointing experience. SAD!
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve our services for future guests. We truly appreciat... read more
Pass! Room was terrible and uncomfortable. One of the locks (deadbolt) was broken.
Business response:
We apologize for the issues you experienced with our staff and regret the inconvenience it caused. We are reviewing this situation and using as a training tool to improve our procedures and to ensure we meet the high standards you expect from our brand. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Unpleasant Stay Very little in the kitchen to use. The kitchen was old, broken, and gross. We could hear every footstep above us all night and all sounds next to us through the thin walls. The room smelled. They said they offered breakfast, which meant coffee and a packet of oatmeal. This should not be promoted as complimentary breakfast.
Business response:
Stacie, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Kind of a homeless shelter It seemed that about 1/2 the guests were temporary housing from some shelter. The "kitchen" had zero pots/pans/forks/corkscrew, nothing. They would sell you kits... The front desk was horrible, gabbing on the phone while there were 3 people waiting to check in. Definitely WOULD NEVER stay there again.
Business response:
Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, so we apologize that your experience with us was disappointing. We have shared your feedback with the appropriate department heads, and steps have already been taken to ensure these mistakes are not repeated in the future. Please know kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General M... read more
1st floor rooms way too loud from noise from 2nd floor rooms above!!!
Business response:
Todd, we regret your disappointment. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our front desk is available for your assistance, and had you alerted us, we would have been happy to move you to another suite. We value your business and hope you will consider a return as we would love to provide you with a much better experience and a good night's rest! Sincerely, General Manager
Don't go there. The hotel was not clean. The hallways could have been vacuumed more often. I had to clean my floor before I did anything. When I booked I asked for kitchenette so I could cook but when I got there, there was no cookware in room. I had to go to desk to ask about this and had to kind of argue with the desk clerk about this. She finally dug around and found a set. I know other people checked in and were expecting a fully equipped kitchen but was not given the supplies because they were out. Why advertise that yo... read more
Business response:
Laura, thank you for sharing your candid feedback with us. Please accept our sincere apologies for the difficulties you experienced during your visit. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take immediate action to prevent these issues from happening again. We hope you will give us another chance to provide you with the hospitality you should have experienced during this stay. Sincerely, Ge... read more
Bring your own blow dryer If you are looking for a true extended stay hotel, I would look elsewhere. The room, which was advertised to have kitchenette, didn't even have a fork in it. Who wants to feel like a thief when they walk into their room? It did have a functioning fridge and two burners, but what's the point of having those if there are no pots/pans/knives/forks, etc. The room was clean (as was the hotel as a whole) and it was cheap, but that was about it. Did I mention NO BLOW DRYER?
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that our guest services representative failed to provide you with how we operate pertaining to kitchenware. As part of ESA Fresh program, we keep all kitchen utensils in house, until requested by our guests. This ensures a clean, fresh product. Obviously, you were not made aware of this at time of check in. I apologize for that and will take corrective measures with staff. I really appreciate you bringing this to our attention. Also, we do have ... read more
Worst hotel experience ever. I've stayed in a lot of hotels around the world and this was by far the worst. The room was not clean, and the cleaning staff never cleaned it during our three night stay. We received a check out call at 10:40am saying we needed to be out by 11am. When I asked for more time the guy at the front desk was very rude, and said we needed to be out by 11am. He was even shouting at me, and threatened to call the police if we were not out at 11. We will never stay at this hotel again.
Hardly a hotel... This property is not a hotel. Hardly by any stretch of the imagination. I cannot even call it a motel. In fairness to the property, it's undergoing renovation. So maybe, just maybe, it will only get better. Breakfast is hardly continental, it's more like a bad convenience store. There is a central telephone answering system who knows nothing about the property. When I complained about the wifi access, the operator said that she will have someone from the front desk or in the property call me back. Of course... read more
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.5 star rating with 1,709 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.