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Extended Stay America - Detroit - Madison Heights
- Hotels
- Madison Heights, MI
About this business
Location details
32690 Stephenson Hwy., Madison Heights, MI, 48071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Horrible. Horrible. Horrible. Dirty rooms and very rude staff. Room had sticky substance on carpet.When I infromed the front desk personnel they acted as if it was a issue to give me a new room. Every person who works at the front desk has a attitude when asked for anything such ad new key, dishes, change for wash,checkin in etc.....They Charged a card with out permission for a stay that had already paid for. I canceled the rest of my stay(5 days)and went next store to the Baymont inn, much better choice. FYI ive st... read more
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel ... read more
This property is a piece of junk. The room stunk, the woman working the front desk was rude, and we couldn't wait to get out of there. Thank God we only needed a room for one night. Do not stay at this place if you can help it.
Business response:
Thank you for your feedback. We apologize for the cleanliness issues you had, and we are reviewing this with our Housekeeping team to make sure your room receives a deep clean to remove the odor. Also, we are sorry you did not experience the best from one of our associates. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
No water for 8 hours, and then the power also went out. Manager was rude, said the water issue wasn’t his fault, and only offered 15% off.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The desk staff at check in and check out (Emily) was very pleasant and helpful, especially when after checking in I found the room had not been properly cleaned (spillage on counters, bed spread rumpled, hair strand on bathroom floor, mold along rubber seals of fridge. She moved me to another room immediately. Unfortunately, as I started to leave the next morning, I discovered quite an array of food wrappers, debirs, and dust behind the nightstand. Emily apologized for the room condition when I told her she may wish to notif... read more
Business response:
Thank you for your honest evaluation. Although, we’re glad to know you were impressed with the service you received from Emily, we’re sorry for the cleanliness issues you encountered in both of your rooms. We assure you that we’re reviewing your feedback with our housekeeping team in order to be more diligent with our efforts moving forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrific! Fuesrt in room had smoked cigarettes! Housekeeping reported it to. manager who fraudulently charged me $250, for prior guest!
Business response:
Jeffery, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managem... read more
This place is a dump This place is a dump. Doesn’t even deserve 1 star. Rude front desk, bad service and door cards which don’t work and I had to change mine two times! Its an old building, too much noise and outdated, smelly room. Very disappointing experience. SAD!
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve our services for future guests. We truly appreciat... read more
Pass! Room was terrible and uncomfortable. One of the locks (deadbolt) was broken.
Business response:
We apologize for the issues you experienced with our staff and regret the inconvenience it caused. We are reviewing this situation and using as a training tool to improve our procedures and to ensure we meet the high standards you expect from our brand. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Unpleasant Stay Very little in the kitchen to use. The kitchen was old, broken, and gross. We could hear every footstep above us all night and all sounds next to us through the thin walls. The room smelled. They said they offered breakfast, which meant coffee and a packet of oatmeal. This should not be promoted as complimentary breakfast.
Business response:
Stacie, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate actions to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Madison Heights
How is Extended Stay America - Detroit - Madison Heights rated?
Extended Stay America - Detroit - Madison Heights has a 3.4 star rating with 1,742 reviews.
When is Extended Stay America - Detroit - Madison Heights open?
Extended Stay America - Detroit - Madison Heights is open now. It will close tomorrow at 12:00 a.m.