Extended Stay America - Detroit - Madison Heights

Laura L. 

on Expedia

8 years ago

Don't go there. The hotel was not clean. The hallways could have been vacuumed more often. I had to clean my floor before I did anything. When I booked I asked for kitchenette so I could cook but when I got there, there was no cookware in room. I had to go to desk to ask about this and had to kind of argue with the desk clerk about this. She finally dug around and found a set. I know other people checked in and were expecting a fully equipped kitchen but was not given the supplies because they were out. Why advertise that yo... read more

Anonymous 

on Expedia

8 years ago

Bring your own blow dryer If you are looking for a true extended stay hotel, I would look elsewhere. The room, which was advertised to have kitchenette, didn't even have a fork in it. Who wants to feel like a thief when they walk into their room? It did have a functioning fridge and two burners, but what's the point of having those if there are no pots/pans/knives/forks, etc. The room was clean (as was the hotel as a whole) and it was cheap, but that was about it. Did I mention NO BLOW DRYER? 

Anonymous 

on Expedia

8 years ago

Worst hotel experience ever. I've stayed in a lot of hotels around the world and this was by far the worst. The room was not clean, and the cleaning staff never cleaned it during our three night stay. We received a check out call at 10:40am saying we needed to be out by 11am. When I asked for more time the guy at the front desk was very rude, and said we needed to be out by 11am. He was even shouting at me, and threatened to call the police if we were not out at 11. We will never stay at this hotel again. 

Dwight D 

on Expedia

8 years ago

Hardly a hotel... This property is not a hotel. Hardly by any stretch of the imagination. I cannot even call it a motel. In fairness to the property, it's undergoing renovation. So maybe, just maybe, it will only get better. Breakfast is hardly continental, it's more like a bad convenience store. There is a central telephone answering system who knows nothing about the property. When I complained about the wifi access, the operator said that she will have someone from the front desk or in the property call me back. Of course... read more

Teenesha 

on Expedia

9 years ago

Didn't like it and the toliet as annoying 

Kelli 

on Expedia

9 years ago

What a disappointment! We checked into this hotel on Valentine's evening, hoping for a simple and relaxing experience. Boy, were we not prepared for what this hotel gave us. First, when we walked into the lobby, there was no staff anywhere to be seen. There was one other customer in front of us, and he said he had been waiting for over ten minutes. After waiting five minutes ourselves, it was only when I finally SHOUTED "Hello!?" several times, that the manager came out of a room next door to the front desk. After an obno... read more

Demetria 

on Expedia

9 years ago

We did not shower because there was hair on every wash cloth and towel. In addition to that, you had to run the hot water for 10 minutes for it to get hot. 

T.T. 

on Expedia

9 years ago

never again Hair everywhere... All over the bathroom... Shower, floor, walls and sink.. the restroom looked like it had never been cleaned.