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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very good but when I got to my room and lay down it was hair and dried-up blood on the sheets. I was not happy about this at all. The front desk put me in another room but it was not in goos shape as well.
Business response:
Dear Armani, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our staff's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are working with our housekeeping department to ensure this does not happen again. We hope you will consider a return visit to show you the improvements we made ba... read more
Nice staff, meh accommodations For the price I was expecting a lot more. The room was dated. The fan in the bathroom didn’t work, on of the lamps were broken, and the room had a weird smell. I could also hear my neighbors tv and kids through the wall. It was nice that they had a stove top but they didn’t provide and utensils, pots, etc to take advantage of it. The staff was nice but the room was meh.
Business response:
Dear Richard, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased that you loved our front desk associate's hospitable service, we are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We hope you will consider a return visi... read more
Business response:
Thank you for your time and stay safe.
Disgustingly horrific The experience was beyond horrific. It all started when i walked in and there was no one at concierge. After 10-15 mins waiting when i walked out to see if anyone's there i noticed a person heaviky vaping in his car, and to my surprise he's the person thats working at concierge. The person smelled awful with all the smoke surrounded. After this initial experience, laterI was checked into a non smoking room which smelled full of cigarettes. When i went to change the room at front desk, i observed the fro... read more
Business response:
Dear Guest, it was not pleasant to read the comments of the recent experience of your stay with us. Please accept our apologies, as we never wish to displease any of our guests. We assure you that what you encountered is not acceptable by our standards. We will share your review with our team as we are committed to providing every guest with a beautiful and memorable experience. Thank you for your candid feedback, which helps us improve the experience of future guests. We wish to welcome you back to stay with us to provide y... read more
Unfriendly staff. Room keys are provided with post-it without card holder. Had to wait elevator for a long time
Business response:
Dear Toru, thank you for sharing your review and the details surrounding your recent stay. Our team's priority is providing a clean, well-maintained environment and exceptional service to our guests, and we missed the mark. We regret the elevator's temporary issue and the behavior of our staff and apologize for the inconvenience. Thanks for bringing these issues to our attention, and we assure you corrective action has been taken. We hope you will give us another chance in the future to show you we appreciate having you as o... read more
I loved the view from my room; being able to watch airplanes take off. Location was excellent!
Business response:
Dear Deborah, even though the rating does not reflect your generous compliments, we are glad you enjoyed the view from your suite and found our location convenient. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to Detroit. Sincerely,Hotel Management
no dishes in the kitchen. no ice machine on the property, ice trays empty.
Business response:
Eric, thank you for taking the time to post your review. We are sorry for not meeting your expectations with our in-room amenities. Please know that in-room amenities, such as hairdryers, coffee machines, etc., are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. We have fully equipped kitchens with full-size refrigerator/freezer, which includes ice trays for your convenience. Therefore we do not have ice machines on our ... read more
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.