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Extended Stay America - Detroit - Metropolitan Airport
- Hotels
- Romulus, MI
About this business
Location details
30325 Flynn Dr., Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No shuttle in the weekend: this makes no sense. I thought I booked a park and stay told differently upon arrival.
Business response:
Lawrence, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
All of the linens looked new. People smoking at the front door. Stains running down the side of the chair. Stove was so old I didn’t know how to use it. Refrigerator door kept popping open.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Don't stay here Very bad experience Very rude staff Not clean
Business response:
Wael, thank you for taking the time to share your feedback. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We are also sorry for the cleanliness issue you faced during your visit. Please know we have addressed your comments with our housekeeping associates, and steps are being taken to ensure this is not repeated. We hope you will give us a chanc... read more
Stranded and Disappointed Hotels.com lists this hotel as having a free shuttle; evidently, it does not have a shuttle on the weekends. My flight was cancelled at 12:25 am and I was stranded with a toddler— this was essential to choosing the hotel, and disappointing. Once there, the person at the desk was friendly and somewhat helpful. It also lists breakfast among the amenities; it is a basket of granola bars and coffee. The room seemed grungy and had a funny smell; I did not feel comfortable. Disappointing, as Extended Stay... read more
Business response:
Katrina, thank you for evaluating your stay at our hotel. We are very sorry about your unpleasant travel experience due to canceled flights at the airport. We are also sorry for your disappointment with your room and that it did not meet your expectations. We also regret your dissatisfaction with our breakfast. On a positive note, we are glad to know you were pleased with our friendly associates. Thank you again for your feedback, and we hope you will consider a return visit so we can make it up to you. Sincerely, Hotel mana... read more
Its a truck stop. sucks
Business response:
Dennis, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The entire experience was terrible
Business response:
Kendra, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Metropolitan Airport
How is Extended Stay America - Detroit - Metropolitan Airport rated?
Extended Stay America - Detroit - Metropolitan Airport has a 3.4 star rating with 1,330 reviews.
When is Extended Stay America - Detroit - Metropolitan Airport open?
Extended Stay America - Detroit - Metropolitan Airport is open now. It will close tomorrow at 12:00 a.m.