Extended Stay America - Detroit - Metropolitan Airport

Arkisha 

on Expedia

8 years ago

Limited shuttle hours during the week & No shuttle service on the weekend the front desk agent knew I was in the way & set the night audit it was 1a I was tired with delayed flights & had to wait for the system to reset before I was issued a room very frustrating when you're tired & I had to be up at 6a for my departing flight I wil not be returning 

Natalie 

on Expedia

9 years ago

Airport hotel Kitchen sink leaked, no shower liner, bathroom sink wouldn't drain. Sheets and blanket was rough and itchy 

Kenneth 

on Expedia

9 years ago

I had a handicap room; however , handicap friendly it was not. Hotel entrance very difficult to open since auto doors not available; elevator buttons blocked; room door very difficult to open and it had to be held open with effort to enter; bathroom sink cabinet small and tub was normal size making it hard to clear tub sides while trying to step in and more difficult to exit tub. Do not feel the state would consider this hotel/motel upon inspection handicap qualified. 

Anonymous 

on Expedia

9 years ago

Wasn't that great Our room claimed to be smoke free but it definitely didn't smell smoke free. I also chose this hotel because they had a shuttle, when I checked in I asked about the shuttle. He asked me "What time is your flight?" I told him 7:25, he said " Oh, our shuttle driver doesn't come in until 7". 

Anonymous 

on Expedia

9 years ago

Loud Contractors Contract labor was staying at the hotel and was extremely loud and rude in the early, early morning 

Sommer 

on Expedia

9 years ago

Do not STAY! It was the most horrific stay of my entire life! I was charged twice and after I was charged twice I called guest relations. They gave me a free night because of the issue. On my free night the front desk called the room over 5 times telling me I had to check out even though my night was free and threatened to call the police. I got ahold of guest relations to call them just before the police showed and ended up leaving and not even staying my whole stay! Staff are rude and the hotel is dirty and the hallways re... read more

Maxine 

on Expedia

9 years ago

Ok It was awkward. They had a kitchen but you had to get utensils from the front desk. They had free breakfast but never told you where or how to get it.