Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you for choosing us, and we hope you will visit again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are very sorry if there was any miscommunication regarding our services. We regret the inconvenience it caused. We hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Christina, please accept our apologies for the unpleasant stay you had, and we regret the issue you experienced with the keycards. We have shared your feedback with the appropriate team to fix this as soon as possible so we can improve our guest experience. Also, we regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Titus, thank you for being our guest. We are sorry for the wait time you experienced at check-in. We have shared your comments with our front desk staff to ensure they are more diligent going forward. We value your feedback and regret any inconvenience caused. We hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management 

Business response:

On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. Kindly note, hairdryer for your suite is available at the front desk upon request. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management