Extended Stay America - Detroit - Metropolitan Airport

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and are sorry for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Tia, thank you for your comments. We are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon as our guest. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management 

Business response:

Lynn, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you both will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback. We are sorry for the inconvenience you faced with your reservation through the third party booking website. We are reviewing this situation from our end to see what went wrong and how we can prevent this in the future. We hope this unfortunate situation will not stop you from staying with us. Sincerely, Hotel Management 

Business response:

Thomas, please accept our apologies that we failed to accommodate you with the room of your choice and for the inconvenience you had in your room. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management 

Business response:

Jason, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We have read your comments and are sorry to read we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you wit... read more