This profile has been claimed by the business owner or representative.
Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only thing that this place has going for it is Ms. Connie. My husband and I just needed a hotel not too far from my son whom was in the hospital. The placed smelled of own rotten marijuana. The walls are paper thin and a lot of questionable people hanging about.
Business response:
Dear Krystinia, Thank you for acknowledging Connie's dedication. We apologize for the discomfort you experienced during your stay. We strive to maintain a welcoming environment for all guests and regret that this was not your experience. Your feedback about the odor and noise level will be addressed with urgency. Please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Managemen... read more
Never again Smelled like weed and the room had been smoked in. Place was a dump.
Business response:
Dear JOSH, Thank you for sharing your concerns with us. We apologize for the unpleasant experience you had during your stay. Maintaining a clean and odor-free environment is a priority for us, and we regret that we failed to meet your expectations in this regard. Your feedback is valuable, and we'll address it with our team to ensure such issues are promptly resolved. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Smell in halls table in room un safe wobbly envelope for tipping had dirt smudges on it.
Business response:
Dear Gregory, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any inconvenience caused by the issues you mentioned regarding the smell in the halls, the table in your room, and the tipping envelope. Rest assured, we are addressing these concerns promptly to enhance the overall experience for our guests. Your comments are invaluable to us, and we hope for the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Management
Rough around the edges They insulted me with the breakfast..Place needs some serious attention
Business response:
Dear Richard, Thank you for your feedback. We apologize for any disappointment with the breakfast offerings during your stay. We appreciate your input as we strive to improve our services and amenities. Your concerns have been noted, and we will work diligently to address them to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Hotel Management
No available kitchen items despite signs saying they were…had to go buy dishes, utensils and cookware. Front desk person was rude and useless in providing any assistance or answering questions. Furniture (recliner) did not work as designed. Night time front desk staff and maintenance personnel were friendly and as accommodating as they could be…
Business response:
Dear Kim, Thank you for your feedback and for bringing these concerns to our attention. We apologize for the inconvenience you experienced with the kitchen items and the service provided by our front desk staff. Your comments will be shared with our team to ensure improvements are made. We're glad to hear that our night staff and maintenance were accommodating. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
The staff was very friendly and understanding when we had an issue with our room and resolved the problem with no argument or attitude. Our first room we were checked into looked like it had not been used for a while. There were cobwebs and dust everywhere and looked like someone had been eating in the room and not cleaning up crumbs or spills in the counter. Funny smell in the room and just all around not well kept. The second room we were checked into was at least clean.
Business response:
Dear Lauren, We sincerely appreciate your feedback about your recent stay with us. It's lovely to hear that our staff provided attentive service to resolve the issue with your room promptly. However, we apologize for the cleanliness concerns you encountered in your initial room and regret any inconvenience it may have caused. Please know that we take your comments seriously and will address them with our housekeeping team. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Since... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,737 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.