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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches
Business response:
Dear Alfredo, We are genuinely disappointed to learn about the issues you experienced during your visit. We want to assure you that we take every measure possible to prevent the entrance of outside insects, as you mentioned. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience, and we hope you will give us another chance to provide you with th... read more
Old and dirty
Business response:
Dear Meliha, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay and sincerely apologize for the inconvenience caused. We assure you that we are addressing the issues you have raised as we strive to maintain a high-quality standard in all aspects of our business. Thank you again for choosing us; we sincerely hope you will give us another chance to serve you.Sincerely,Hotel Management
Old and dirty
Business response:
Dear Zeniha, We appreciate the feedback you provided us regarding your stay at our hotel. We take pride in providing our guests with the best possible experience, and we regret that we fell short of your expectations. We assure you that we are taking your comments seriously and are actively working to address the issues you have raised. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Management
There were multiple rooms that had roaches, dead and alive. I understand that people stay there for extended amounts of time but there should be an exterminator to spray twice/three times a weeks. Its terrible. I thank God that the lady at the front desk was so understanding and very helpful. She is actually the best thing/person that works at that hotel.
Business response:
Dear Jennifer, Thank you for sharing your valuable feedback, and we sincerely apologize for the inconvenience you experienced during your stay. We take pest concerns seriously and have immediately addressed this issue with our team. We also appreciate your kind words about our front desk staff, and we're glad they were able to assist you. Please be assured that we are committed to improving our services, including regular pest control measures, to provide a more comfortable and pleasant experience for our guests. We hope you... read more
Floor in our room was dirty & sticky. The headboard & bedskirts were dirty and stained. Tv was broken. No batteries in remote.
Business response:
Dear Jaden, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room preparation which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Please give us another opportunity to make it up to you on a future visit.Sincerely,Hotel Management
Nothing. It was a dump. There was a clump of black hair in the bed.
Business response:
Dear Scot, Thank you for choosing our hotel and sharing your candid review. We are genuinely sorry for our oversights in preparing your room. Our team strives to deliver a clean and comfortable suite for every guest, and the issues you described are unacceptable by our standards. Therefore, we appreciate you bringing these concerns to our attention, and we will address them with our housekeeping team to ensure we always meet the high ex[ectations our guests should always have when staying with us. We hope you will accept our... read more
I DIDNT LIKE THE FACT THAT I PAID ONLINE WITH EXPEPIA AND THEN I GET THERE AND WAS CHARGED AGAIN. IM AM VERY ANGRY!!!!
Business response:
Henry, we thank you for your recent stay with us and for sharing your review. We are sorry for your experience. We are reviewing the incident with our team to check what went wrong. Meanwhile, please reach out to us at the hotel for any assistance you may require. We look forward to hearingfromyousoon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,689 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.