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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have pictures of the absolute filth in the room. Also the staff I had to wait while they finished smoking to check in. Next morning the front desk wasn’t open at 8:30 in the morning??? How do you check out????
Business response:
Dear Jereme,We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards we strive to maintain, and we are very sorry for the cleanliness issues and the unprofessional behavior you described at check-in. Additionally, we regret any confusion with the front desk hours. Please know that we are addressing these concerns with our team to prevent future occurrences. We appreciate your feedback and hope you will consider giving us another opportunity to pro... read more
Not meeting expectation The room reeked of marijuana The whole place reeked of marijuana. I was there for work, and it stuck to my clothing, and I was almost subjected to a drug test. The room was not as clean as it should be, and for an extended stay. The amenities were not there. When asked about them, I was told there was a surcharge even for an extra towel. I do have to say that the two women that I dealt with at the front desk were extremely friendly and personable, and I would like to see them working in better conditi... read more
Business response:
Thank you, Michell, for taking the time to provide your feedback. We sincerely apologize for the issues you encountered, particularly the odor and lack of cleanliness in your room. We understand how this affected your stay, especially during a work trip. Your comments regarding the additional charges and amenities have been noted, and we will work to improve these areas. We are glad that our front desk staff provided excellent service, and we appreciate your kind words about them. We hope you will consider giving us another ... read more
My mom and I came to stay at this hotel 2 nights in a row to give them a second chance ! We checked in and checked out both times. The first room we had the refrigerator looked like someone spit there dip all over it. There was toothpaste on the mirror and in the sink. An old dirty rag hanging over the shower rail and hair in the tub. The bed and room area were relatively clean. We thought maybe we booked so late it was the last room and perhaps they hurried to get it ready. We tried them again the next night because it was ... read more
Business response:
Dear Lesile, Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues and lack of service you encountered during both of your stays. This is not the standard we strive for, and your feedback will be addressed with our team to ensure immediate improvements. We appreciate your understanding and the chance to serve you again. We hope to provide a much better experience on your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
No services whatsoever.
Business response:
Dear Jan, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations regarding the services provided. We aim to offer a comfortable and convenient stay for all our guests, and we regret that we fell short during your visit. Please know that we are addressing your concerns to improve our service. We hope you’ll give us another opportunity to provide you with a better experience. We look forward to welcoming you back.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.