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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rough around the edges They insulted me with the breakfast..Place needs some serious attention
Business response:
Dear Richard, Thank you for your feedback. We apologize for any disappointment with the breakfast offerings during your stay. We appreciate your input as we strive to improve our services and amenities. Your concerns have been noted, and we will work diligently to address them to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Sincerely,Hotel Management
No available kitchen items despite signs saying they were…had to go buy dishes, utensils and cookware. Front desk person was rude and useless in providing any assistance or answering questions. Furniture (recliner) did not work as designed. Night time front desk staff and maintenance personnel were friendly and as accommodating as they could be…
Business response:
Dear Kim, Thank you for your feedback and for bringing these concerns to our attention. We apologize for the inconvenience you experienced with the kitchen items and the service provided by our front desk staff. Your comments will be shared with our team to ensure improvements are made. We're glad to hear that our night staff and maintenance were accommodating. We appreciate your understanding and hope to welcome you back soon.Sincerely,Hotel Management
The staff was very friendly and understanding when we had an issue with our room and resolved the problem with no argument or attitude. Our first room we were checked into looked like it had not been used for a while. There were cobwebs and dust everywhere and looked like someone had been eating in the room and not cleaning up crumbs or spills in the counter. Funny smell in the room and just all around not well kept. The second room we were checked into was at least clean.
Business response:
Dear Lauren, We sincerely appreciate your feedback about your recent stay with us. It's lovely to hear that our staff provided attentive service to resolve the issue with your room promptly. However, we apologize for the cleanliness concerns you encountered in your initial room and regret any inconvenience it may have caused. Please know that we take your comments seriously and will address them with our housekeeping team. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Since... read more
No ice. Shabby condition. Slightly smelly.
Business response:
Dear Charles, Thank you for your recent stay at our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Did not give the room we paid for.
Business response:
Dear Avery, Thank you for sharing your recent experience with us. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service. It was our pleasure to accommodate you, and we hope to see you the next time your travels bring... read more
Smells like smoke. Not clean with a general state of disrepair. Vending machines are unreliable. "Free breakfast" is a basket of smooshed granola bars. There isn't even a breakfast room.
Business response:
Dear Kraig, Thank you for being our guest and informing us about your stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will sta... read more
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.