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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property so bad we cancelled
Business response:
Dear Renee, Thank you for your feedback. We’re sorry to hear that you felt the property did not meet your expectations. We strive to provide a high standard of service and comfort, and it’s disappointing that we fell short in your case. We would appreciate more details to better understand the issues and make necessary improvements. We hope to have the opportunity to serve you better in the future. We hope to welcome you back.Sincerely,Hotel Management
If you’re hoping for a restful night, this is not the place. The hotel beds are incredibly uncomfortable, with springs digging into your back. The bathrooms were filthy – the toilet was dirty, the seat stained, the towel rod broken, and the tub covered in brown stains. Even the towels were stained, which was quite unpleasant. The hallways are dimly lit and reek of stale cigarette smoke. The rooms desperately need a fresh coat of paint, and the curtains smell of old cigarettes and mildew. When the AC was on, it only amplified... read more
Business response:
Dear Patricia, Thank you for your feedback. We sincerely apologize for the discomfort and cleanliness issues you encountered during your stay. Your concerns regarding the room condition and breakfast options have been shared with our team, and we are actively working on improvements. We're glad to hear our front desk staff provided a positive experience, and we will strive to ensure the rest of your stay is equally pleasant next time. We appreciate your input and look forward to welcoming you back for a better experience.Sin... read more
The only thing that this place has going for it is Ms. Connie. My husband and I just needed a hotel not too far from my son whom was in the hospital. The placed smelled of own rotten marijuana. The walls are paper thin and a lot of questionable people hanging about.
Business response:
Dear Krystinia, Thank you for acknowledging Connie's dedication. We apologize for the discomfort you experienced during your stay. We strive to maintain a welcoming environment for all guests and regret that this was not your experience. Your feedback about the odor and noise level will be addressed with urgency. Please accept our sincerest apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Managemen... read more
Never again Smelled like weed and the room had been smoked in. Place was a dump.
Business response:
Dear JOSH, Thank you for sharing your concerns with us. We apologize for the unpleasant experience you had during your stay. Maintaining a clean and odor-free environment is a priority for us, and we regret that we failed to meet your expectations in this regard. Your feedback is valuable, and we'll address it with our team to ensure such issues are promptly resolved. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
Smell in halls table in room un safe wobbly envelope for tipping had dirt smudges on it.
Business response:
Dear Gregory, Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for any inconvenience caused by the issues you mentioned regarding the smell in the halls, the table in your room, and the tipping envelope. Rest assured, we are addressing these concerns promptly to enhance the overall experience for our guests. Your comments are invaluable to us, and we hope for the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.