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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I only like the fact that I could cook. That’s it. There was black mold around the tub caulking. Sink in bath stayed backed up. Tub drained very slow. I saw 2 roaches and the window will not stay up while cooking as instructed
Business response:
Dear Daniel, Thank you for taking the time to review our hotel. We are disappointed to read about the issues you encountered with your room, and we apologize for not meeting your expectations. Please be assured we will address the concerns mentioned with the team. All our associates are committed to providing the most comfortable accommodations, and we hope we have the opportunity to demonstrate this to you on a future visit.Sincerely,Hotel Management
Just need updated things for the room. Better quality. My room smelled like smoke the entire time .
Business response:
Kendall, thank you for evaluating your recent stay with us. We regret you were not entirely satisfied with the overall condition of our hotel. Your valuable feedback gives us the knowledge we need as we continually seek to improve our guest experience. We will utilize your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We are grateful for your patience. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I didn’t even have the opportunity to stay at the location, the clerk at check in stated the hotel was overbooked and due to me booking through Expedia, she cancelled the reservation and was unable to contact me due to no cell phone number.. despite the cell phone number being a required field. Expedia made sure to charge me for the stay anyway, which I wish I could say was appreciated.
Business response:
Taylor, thank you for sharing your review. We are sorry that our hotel was overbooked and we were unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Also, we regret the issues you encountered with the charges. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to host you in... read more
there were dogs staying above my room that were barking all night, the bathroom door in our room was broken and didn’t lock. the second floor reeked of marijuana and the bathroom smelled like cigarette smoke.
Business response:
Nicole, thank you for your feedback. Nothing is more important than your satisfaction, and we regret not providing a comfortable stay. We are concerned to read your specific comments about the smoke odor and are sorry for the inconvenience caused. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. We also regret the disturbance caused due to the barking dog and the bathroom door. The comment for the door... read more
Upset Room was over booked and I drove far just to get there and room was over booked and when I contacted hotels.com you guys gave me a credit of $50 and I was told that when I book next room the credit will be applied only to find out the information was wrong I’m so upset with customer service giving me the wrong information and when I was unsure about how to get credit and called you guys I was not helped thru the process and when I realized I had paid more than what I expected for the next room the agent hung up on me
Business response:
Anthony, thank you for your review. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Reservation problem Charged me for 2 nights got there after 12 am room was sold & left no record i tried to check-in
Business response:
Mario, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Not what I expected
Business response:
Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.