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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
ever again The room was not very clean. The chair had stains and I could smell the smoking in the hallways and in my room. I checked out the next morning
Business response:
Christini, thank you for your feedback. We apologize for the cleanliness issues and the smoke smell you experienced in your suite. Your feedback has been discussed with our housekeeping team to address the problems you outlined. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Bad service, not clean
Business response:
Thank you for your review. We are sorry for the cleanliness issues you encountered in your suite and the inconvenience it caused. Your feedback will be shared with the housekeeping team for review and action. Also, we are sorry our service was not up to your expectations. We value your comments and hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
Our reservations were transferred to another location without notice and ended up staying further from our destination tgan expected. Then hotel we went to had issues with the TV not being hooked up, toilet running all night and refrigerator not cooling. Contacted front desk and was told that room was our only option as we were transferred to them.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and are looking into this matter to see what went wrong in your instance. We truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Don’t stay here regardless of price Horrible, guest smoking in rooms were permitted by management. Absolutely disappointed by the fact I as a guest was treated wrongly when others continued to smoke in the rooms and hotel.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was a candidate for a Febreeze commercial Was in town for one night. Open door to room, get smacked with a burnt grease smell. Oven burners were greasy. Hairs in the bathtub. Later on, went to use the microwave, found a pizza box with old pizza in it. Lady at the front desk was nice though. Wont be back next year...
Business response:
Steve, thank you for choosing us for an overnight stay. We are sorry for the cleanliness and odor issues you encountered at your accommodations. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ok stay It was decent.
Business response:
Heather, thank you for choosing us and for rating your experience. We regret if we missed any opportunities to provide you with a perfect stay. We hope you will give us another chance to prove that we are committed to providing an exceptional visit to each of our guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.