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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty building should be closed ppl were rude and room was nasty
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Michael, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
4.95 for better internet wth Hotel was great until the internet to have better internet you will have to pay 4.95 i was very upset next time im going to an hotel where i dont have to pay extra for better internet
Business response:
Kenyatta, thank you for taking the time to write a review of your recent stay. We apologize for the connectivity issues you faced, as we know how frustrating this can be. We have followed up with our engineering team to address and correct these concerns. Thank you also for being our guest, and we hope that you will consider returning to our hotel on your next visit to the area. Sincerely, Hotel Management
Nothing was not right. I had to go thru 3 rooms before they could find me a decent room... cigarettes smoke smell ..marjanna smell the whole night.. I had a rough time
Business response:
James, thank you for being our guest. We apologize for the difficulties you faced and for the smoke odor you encountered while you were here. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
I will not be returning to this location. The door didnt properly lock, the bathroom door knob kept falling off, the breakfast that was off was packaged muffins, and the room smelled weird. On a positive note, the staff was very friendly.
Business response:
Thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
The stay was terrible. The bed had pee stains in it and they wanted to just cover it up. Also the pipes burst and we got flooded and they did nothing about it. Guest services had 2 women that works their was very nice though.
Business response:
Mark, thank you for staying at our hotel. We apologize for the housekeeping and maintenance issues you encountered and regret we could not resolve it while you were here. We have shared your concerns with the appropriate team to ensure a better experience going forward. On a positive note, we are happy you liked our staff mentioned. We hope to have the chance to serve you both better in the future. Sincerely, Hotel Management
Rooms smelled. No shower curtain. Holes in the wall of our room. No soap. Not enough towels.
Business response:
Thank you for the review of your visit. We are sorry for the odor you experienced and regret the inconvenience it caused. We appreciate you bringing such things to our attention so we can address it right away. We value your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.