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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Be Careful Dirty room, broken bed, very, very limited breakfast. I will never book here again
Business response:
Cathy, thank you for your review. We apologize for your disappointment with our breakfast offerings and for the difficulties you faced in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We will also make a note of your feedback as we plan any changes to our breakfast offerings. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
My job require me to travel a lot so I stayed at a lot of hotels. I normally go to the cheap once and I always expect cheap service which is okay, But I have never ever expect to have that bad experience. It is the dirtiest hotel room that I have ever seen in all the cheap hotels that I stayed at. I will never consider staying in any Extended Stay America or recommend it.
Business response:
Thank you for being our guest. As an experienced traveller, you surely would have wanted us to exceed your expectations, but we would like to apologize for the cleanliness issue, which made for a less than comfortable stay. Your feedback is essential, so we have discussed it with our housekeeping team ensuring we deliver a clean and comfortable stay to all of our guests moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, H... read more
After awaking the next morning I noticed many bugs in the bed not sure if they were bed bugs or fleas since the hotel does allow pets. I do have bites all over my body. The manager did offer to give me money to launder my clothes and informed he would be getting an exterminator to come out. I also didn't like that my money was not immediately refunded staff said it would take 7-10 business days but it only took less than 10 seconds for my funds to be removed from my account. Not a good stay especially since I was on vacation... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
The room was in a very unsanitary condition. It was, actually down-right dirty, filthy, nasty, and old. For example: The refrigerator wasn't clean--it was disgusting. It was nasty. The toilet wasn't clean either (toilet seat and the rim). The mirror had dripped tooth-paste and other dried stains on both the mirror and the frame. There was a shampoo bottle, but no conditioner for guest. The towels, face-cloths, sheets and the dish towel had permanent stains (horrible). The dish towel was in the worst condition because it had ... read more
Business response:
Dear Lin, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Was in very bad shape,I was soppose to get complimentary breakfast with stay,not available either day I stayed.shower head leaked,room smelled
Business response:
Thank you for being our guest. We truly understand your frustrations regarding your room not being in the ideal state as you would have preferred. Please accept our apologies for the housekeeping and maintenance issues you encountered in your room. Your feedback is discussed with the heads of the appropriate teams and the associates involved to take the necessary actions in an effort to improve our future guests' experiences. It was also disappointing to know you did not like our breakfast offerings. Your concern regarding o... read more
Nothing was unique about this property and I couldn't wait until check out time. The tv had a "blue screen of death" and what was really disturbing was the fact that they explained all the tv's in all of the rooms did not work. Beyond filthy!!!!!
Business response:
Thank you for your review. We apologize for the issues you encountered with the television in your room. We have shared your concerns with the maintenance team so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management
Awful experience I wasn't even able to stay because you dont take cash .The lady at the counter was so rude not helpful at all.Reservation was cancelled
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.