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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is old an out dated our room had to be changed because things wasn’t working in the first room moved our things to the next room and step out for a few hours came back an got ready for bed an pulled our covers back an everything was dirty had stains all over the blanket and sheets hair all over our bed call front desk an the wanted to move our room again but it was late an my wife had to work in the morning so she just ask for new Linen and change it herself
Business response:
Thank you for your review. We apologize for your disappointment with the overall condition of our property and the cleanliness issues you encountered in your room. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We have also discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us another opportunity the ... read more
This property should not be offered. Major renovations needed; hotel smells; rooms were dirty. Not a place I’m accustomed to
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our maintenance and housekeeping teams for review and action. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Good location as far as convenient; Poor location as far as safety
Business response:
Thank you for your recent review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will come back to stay with us whenever you are in this area. Sincerely, Hotel Management
so dirty and so unpleasant. never again. there were poop in the toilet. appears to be blood stain on the carpet. it smelled.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.