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Extended Stay America - Detroit - Roseville
- Hotels
- Roseville, MI
About this business
Location details
20200 Thirteen Mile Road, Roseville, MI, 48066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Can definitely do better The first room we received did not have a shower head. Then we were put in another room get to that room and bedding had not been changed!!!!!
Business response:
Laryssa, thank you for reviewing our hotel. We apologize for the housekeeping and maintenance issues you encountered in your rooms. Please be assured that we have discussed the respective teams, and we're working with them to fix the problems you mentioned as soon as possible. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The size of the bed and the smell of the as if some one had smokeed in the before
Business response:
Thank you for being our guest. We are sorry you were unhappy with the size of your bed, and for the smoke smell you experienced and that ruined your stay. We have asked our housekeeping team to deep clean the area to remove the odor. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Front desk neither shifts wasn't personal and nice. However the GM was! First room had vomit like substance on lamp shade next to bed. Second room i pulled the covers back to find a stain circle from period blood in the middle of the sheets. Towels in bathroom wasn't good either. One had a large Black stain on it. The bathroom floor was so flirty i had to lay the towels down to make a walk way. There were evidence of the previous guest (shampoo bottle left in shower) I don't recommend staying here at all. The only thing that... read more
Business response:
Francesca, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Only stayed because it was the only option I had for the night
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Detroit - Roseville
How is Extended Stay America - Detroit - Roseville rated?
Extended Stay America - Detroit - Roseville has a 3.5 star rating with 1,767 reviews.
When is Extended Stay America - Detroit - Roseville open?
Extended Stay America - Detroit - Roseville is open now. It will close tomorrow at 12:00 a.m.