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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice. Bed kitchen area. The manager was rude and wanted to call the authories over my card not transfering funds. I was going to stay another nite. NOT!!!!
Business response:
Brian, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, H... read more
The property was disgusting. Cigarette butts all around the entrance. The room was even worse Filthy. Filthy filthy.
Business response:
Thank you for posting a review of your stay. We’re happy to know you liked your well-equipped room, but we’re sorry for the cleanliness issues you encountered in some areas of our hotel. Please be assured that we have relayed your concerns with our housekeeping team, and we will be working diligently to identify and fix the problems. We hope to have the chance to welcome you back so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very rude worker
Business response:
Martin, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
DIRTY DIRTY TOILET/SHOWER.
Business response:
Edgar, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No Recomendado. No me gustó para nada no lo recomiendo, viejo oxidado estufa y macroway, no limpia diario, no piscina, no desayuno, no cafetera de café en la habitacion. las camas pequeñas y sábanas no confortable. El precio muy alto para estas condiciones. el dichoso desayuno un pan y café en una mesa en la puerta del loby, me reí cuando lo vi. para cada cosa que se necesitaba en la habitacion había que irla a buscar en el loby como jabón, shampoo que esta supuesto estar en el baño. NO LO RECOMIENDO. HAY HOTELES MEJORES Y M... read more
Business response:
Noemi, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
This place looks old n poorly managed. Cigarettes smell all over the hall way.
Business response:
Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more
My bathroom had hair in the tub, around the sink, and on the bar of soap. The bar of soap was previously used by someone else before I got there. Also therw was used towels under the sink. The water pressure was also very low and barely coming out.
Business response:
Thank you for sharing your feedback. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the HVAC unit has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in the future so... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.