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Extended Stay America - Edison - Raritan Center
- Hotels
- Edison, NJ
About this business
Location details
1 Fieldcrest Ave., Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallway and room smelled badly. I wish I could give zero stars. Counter clerk, Michelle, was very nice, professional, and friendly.
Business response:
Dear Mohammad, Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and clean environment is important to us, and we are addressing this issue with our housekeeping team. We appreciate your kind words about Michelle; providing courteous and professional service is a priority for us. Your comments are valuable, and we hope you will consider giving us another opportunity to provide a more enjoyable experience on your next visit.Sincerely,Hotel Management
No good rooms Rooms are not at all clean and getting degraded I stayed in the same hotel in 2019 and it is degraded alot after that
Business response:
Dear SANDEEP, Thank you for sharing your feedback. We are sorry your recent stay did not meet the standards you experienced. Cleanliness and maintenance are top priorities for us, and we regret falling short during your visit. Your comments will be addressed with our team to ensure immediate improvements. We appreciate your loyalty and hope you will consider giving us another chance to provide you with a better experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
The property is located in a quiet well maintained neighborhood. Though the condition of the rooms and interiors are fairly old and are showing significant signs of wear and tear. The toilet didn't have a trashcan and when the front desk was contacted for the same, I was responded back with an answer that the property was fully booked and had run out of dustbins. Inside the suite, a lamp or two were not working. The curtains were long and short, weird. And the entire lobby smelled of cigarettes and beers on Saturday night. W... read more
Business response:
Dear Nandkumar, We sincerely apologize for the numerous issues you encountered during your stay. It is disappointing to learn about the multiple issues you encountered during your stay. This is not the standard we aim to provide. We sincerely apologize for the inconvenience caused. We deeply regret the disturbances caused by the false fire alarms, especially considering the inconvenience it posed to you and your infant. We will address these concerns with our team to ensure improvements. We are committed to enhancing our ser... read more
The place was smelly
Business response:
Dear winifred, Thank you for your feedback. We apologize for the unpleasant odor you encountered during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we are sorry that we fell short in this instance. We will address this issue with our housekeeping team to ensure it does not happen again. Your input is invaluable in helping us improve our services. We hope you will consider staying with us again in the future, allowing us the opportunity to provide a more pleasant experience. Sincer... read more
The whole hotel smelled of smoke, weed or food. The shower had hair on the walls and didn’t drain. There was an inch of dust on the phone and lamps. Free breakfast was 10 muffins and 10 cereal bars for an entire hotel....it started at 6:30 and i was there at 6:40.
Business response:
Dear EILEEN, Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay, including the unpleasant odors, cleanliness issues, and limited breakfast offerings. Providing a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of your expectations. We will address these concerns with our team to ensure that improvements are made. Your feedback is valuable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Edison - Raritan Center
How is Extended Stay America - Edison - Raritan Center rated?
Extended Stay America - Edison - Raritan Center has a 3.3 star rating with 2,441 reviews.
When is Extended Stay America - Edison - Raritan Center open?
Extended Stay America - Edison - Raritan Center is open now. It will close tomorrow at 12:00 a.m.