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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El cuarto olía a mariguana
Business response:
Dear Eric, Thank you for sharing your feedback. We apologize for the unpleasant odor you encountered in your room. Providing a clean and comfortable environment is a priority, and we regret that your experience did not meet expectations. Your comments have been shared with our team so that we can address this issue promptly. We value your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Mala experiencia Regadera con gotera de agua, camas muy incomodqs y viejos colchones rechinan hadta los resortes, se mete olor a mariguana de cuartos vecinos y al caminar personas en la habitacion de arriba vibra el cielo de la habitacion.
Business response:
Dear Jorge, Thank you for your feedback. We sincerely apologize for the discomfort you experienced during your stay. We understand how frustrating issues such as water leaks, uncomfortable beds, and disturbances from neighboring rooms can be. Please know that we take your concerns seriously and will address these matters with our maintenance team. We also regret the odor issue you encountered and will work to prevent such occurrences. We appreciate your comments, as they help us improve, and we hope you will consider staying... read more
Originally I had two nights booked, but due to a flight delay in Newark I missed my connecting flight from Dallas to El Paso. I spoke with someone at Expedia who assured me they had spoken with someone at the hotel at that my reservation would be held until the next day. When I arrived, however, the staff informed me I was marked as a no show and would have to speak with Expedia. When I informed them I had already done so, they informed me the manager that the Expedia rep had spoken with wasn’t in that day and there was noth... read more
Business response:
Dear Justin,Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the confusion surrounding your reservation. We understand how frustrating it must have been to deal with this after your travel delay, and we regret the lack of clarity and communication from our end. Please rest assured that we are reviewing this matter internally to ensure better coordination with third-party bookings in the future. We appreciate your feedback, as it helps us improve, and we hope you will consider givi... read more
First room we were given keys to, wasn't cleaned. Went back to desk and was given another room. TV didn't work, water pressure in toilet was very poor. Had to flush several times just using it once.
Business response:
Dear Guest,We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered with both the allocated rooms during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every Guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another cha... read more
Pesimo hotel... Pesima, la habitacion ya estaba pagada, pero me solicitaron un deposito. Su terminal no aceptaba targetas de Mexico. Y a parte tube que esperar a que su sistema se reiniciara. Desde las 11pm que llege logre ingresar casi a la 1am.
Business response:
Dear Adrian, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during check-in. Requiring a deposit is standard policy, but we understand the frustration caused by the issue with our payment terminal not accepting your card and the delay due to our system. Your time is valuable, and we deeply regret the disruption this caused to your plans. Please know we will address these concerns with our team to ensure smoother check-ins for all guests in the future. We hope you will give us an... read more
It was super dirty and old and horrible smell It’s none smoke room but there was very bad and strong smoke smell
Business response:
Dear Edvin, Thank you for sharing your concerns. We deeply regret that your room did not meet your expectations and that you encountered unpleasant conditions during your stay. While our non-smoking policy is designed to ensure a comfortable experience for all guests, it is clear we fell short in this instance. Your feedback is essential, and we will address these matters with our team to prevent similar occurrences in the future. We hope you will consider staying with us again so we can provide you with a more positive expe... read more
Breakfast consisted of coffee and a small muffin. I was expecting more. Not even fruit.
Business response:
Dear Jorge, Thank you for staying at Extended Stay America and sharing your feedback. We apologize that the breakfast offerings did not meet your expectations. We appreciate your input and will take it into consideration as we continue to improve our services. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.