Extended Stay America - El Paso - Airport

Business response:

Dear Rolando, Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations with our accommodations. We understand how important a well-maintained and updated environment is for a comfortable stay, and we are continuously working to improve our services and amenities. We truly value your input and are committed to making ongoing improvements to ensure a better experience for all our guests. We hope you will revisit, as we would welcome another opportunity to show you why we are a great... read more

Business response:

Dear Joge, W are truly sorry to hear about your accident and understand how frustrating it must have been not being able to reach Expedia for assistance with your reservation. Unfortunately, third-party booking platforms handle cancellations directly, which can sometimes lead to challenges. We hope you are recovering well and would love the opportunity to welcome you in the future under better circumstances. Please take care, and don’t hesitate to reach out if we can assist further.Sincerely,Hotel Management 

Business response:

Dear Saul, Thank you for sharing your thoughts with us. We are genuinely sorry to hear that your stay did not meet your expectations, and we apologize for any disappointment you experienced. Your feedback is important to us, and we would appreciate any specific details you could provide to help us understand where we fell short. This information will allow us to address areas that need improvement and enhance our guest experience. We’re committed to providing a comfortable and enjoyable stay and hope to have the opportunity ... read more

Business response:

Dear Beatriz,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the dripping shower, and we understand how frustrating it must have been to have your rest disrupted. Our team is already addressing this issue to ensure it doesn’t affect future guests. We appreciate your feedback and hope to welcome you back for a much-improved stay.Sincerely,Hotel Management 

Business response:

Dear Jesus, Thank you for your review. We are glad you enjoyed your stay at Extended Stay America. We appreciate your feedback regarding breakfast and will certainly take it into consideration as we look for ways to improve. We hope to welcome you back soon for an even better experience!Sincerely,Hotel Management 

Business response:

Dear Mao, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.... read more

Business response:

Dear Jennifer, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management