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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one came to repair the toilet We contacted the front desk 3 times about the toilet, it wouldn’t stop running and it was so loud all night long. My husband finally just turned the water off so we could sleep. They said they would send someone to fix it, but no one came to do it.
Business response:
Dear Guest, Thank you for your feedback, and we apologize for the inconvenience you experienced during your stay. We strive to provide prompt service, and we regret falling short in this instance. Your comments will help us improve, and we hope you will give Extended Stay America another chance to provide a more comfortable stay in the future.Sincerely,Hotel Management
Will not be back Had to move twice from the room. Roaches and no ac.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It is unacceptable that you had to move rooms and face challenges with pests and the air conditioning. We understand how frustrating this must have been and regret the inconvenience it caused. Your feedback has been shared with our team so that these concerns can be addressed immediately. We hope you will reconsider and give us the opportunity to provide a better experience in the future.Sincerely,Hotel Management
Bad service
Business response:
Dear Naomi,We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are sorry that this was not your experience. Your satisfaction is our top priority, and we are committed to providing exceptional service. We hope to have another chance to show you the authentic, warm hospitality that we are known for the next time you return to the area.Sincerely,Hotel Management
King size bed was good . No place to sit & eat. Room had a office chair and small card table. Nothing else. Plenty of room for a sofa . Didn't exist. Breakfast was nothing but process food . Great coffee thats it.
Business response:
Dear Lorraine, Thank you for your feedback. We're pleased to hear you enjoyed the king-size bed, but we regret that the room setup did not meet your expectations. Your comments regarding the lack of seating and the breakfast options have been noted as we continually strive to enhance our guests' experiences. We appreciate your insights and hope to provide a more satisfying stay in the future.Sincerely,Hotel Management
Mal olor en las habitaciones. Dicen que desayuno incluido, pero solo es café y muffins
Business response:
Dear Carlos, Thank you for sharing your thoughts. We apologize for any unpleasant odor you experienced during your stay. Your comfort is important to us, and we are committed to maintaining a fresh environment. Regarding breakfast, we offer a Grab and Go option, which includes light choices like coffee and muffins. We appreciate your feedback and hope to provide a more satisfactory experience next time.Sincerely,Hotel Management.
Didn't feel safe. The room was okay. We expected breakfast but instead ya'll served granola bars. I don't drink coffee but their wasn't any other drink to drink. Not even water. The only time i traveled without my hair dryer ya'll didn't provide one. When we got in people were drinking in the parking lot. A little while later a few guys were arguing outside our window. I didn't feel safe. I kept looking outside to make sure my car was okay.
Business response:
Dear Margaret, Thank you for your feedback. We are sorry to hear about the concerns you experienced during your stay. Your comments regarding safety and amenities are important to us. We strive to provide a comfortable and secure environment, and your observations will help us address these issues. We regret that our breakfast options and other amenities did not meet your expectations. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Ma... read more
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Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.