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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me hicieron un cargo por $100 de depósito, el cual dijeron que me reembolsarían y no fue así
Business response:
Dear Dovul_, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Rude ackowledgements, stinkbugs in room Upon arrival, I gad to sign some acknowledgements that I had to vacate when told to by the staff, that I did not have a lease on any part of the property, etc... These statements were very rude and unwelcoming. There were stinkbugs in the room. While I was at the Lobby anotger guest was complaining of too many flies in her room.
Business response:
Dear Arturo, Thank you for sharing your concerns. We apologize for the unwelcoming experience you had upon arrival and the issue with pests in your room. This is not reflective of the standards we strive to uphold. Our team will address your feedback regarding the staff interactions and the cleanliness of the rooms. We appreciate your input and hope to offer a more positive experience in the future.Sincerely,Hotel Management
Sábanas socias, refri sucio, muchas moscas y olía mal
Business response:
Dear ROSA, We apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we regret that we fell short. Your concerns about the linens, refrigerator, and overall environment will be addressed with our housekeeping and maintenance teams immediately. Thank you for bringing these matters to our attention. We hope to improve and provide a better experience in the future.Sincerely,Hotel Management
Room was dirty and smelly. Location not safe. Refused to stay here.
Business response:
Dear Mishalla, We apologize for the unacceptable conditions you encountered during your intended stay. Providing a clean and secure environment is fundamental to our commitment to guest comfort and safety. We take your feedback seriously and have already initiated thorough inspections and cleaning measures to address the issues you mentioned. Your experience does not reflect our usual standards, and we deeply regret any inconvenience caused. Your feedback is invaluable, and we hope to have the opportunity to regain your trus... read more
They demanded $100 for incidentals because of destruction in rooms and i would receive the $100.03 to five business days later, I was only there for one single night and the room that I received was in bad conditions, I believe it had flooded because the floor slants before you go into the bathroom,the carpet is full of cigarette burns and there was no smoke detector in the room, we are near the airport and I believed this hotel would be in good shape, but it is in terrible shape, elevators are dirty and with small medium pi... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
They have roaches and the staff sadevery rude
Business response:
Dear Bianca, We apologize for the experience you encountered during your stay. Providing a clean and welcoming environment is of utmost importance to us, and we are sorry for any inconveniences caused by pests. We are taking immediate steps to address this issue with our pest control services to ensure it does not recur. Regarding your interaction with our staff, we regret that their conduct did not meet our usual standards of hospitality. Your feedback is taken seriously, and we are committed to improving our services. Plea... read more
Elevator broken Need my money back. Never got a room. Elevator was broken and they had no rooms available on the bottom floor. Can’t climb stairs as I am disabled.
Business response:
Dear Jay, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Terrible , dirty ,
Business response:
Dear Karla, We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Cleanliness is a top priority, and we regret falling short of your expectations. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure such issues are promptly resolved. Thank you for bringing this to our attention. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.