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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place to stay at in El Paso
Business response:
Dear Enrique, Thank you for sharing your feedback. We are truly sorry to hear that your experience in El Paso did not meet your expectations. Your comments are important to us, and we will review them with our team to identify areas for improvement. We apologize for any inconvenience you encountered and hope you reconsider staying with us in the future, allowing us the opportunity to provide a better experience.Sincerely,Hotel Management
The elevator was terrible, almost everyday stopped working. The only thing we liked was the breakfast and the guy who was there. The room was dirty and the shower had mold, when we told the housekeeper she told us that she could do anything about it, ir was not her department.
Business response:
Dear Melissa, Thank you for sharing your experience. We apologize for the issues you faced with the elevator and the cleanliness of the room. It is concerning to hear about the mold in the shower and the response from housekeeping. We appreciate your positive remarks about the breakfast and the staff member who assisted you. Your feedback will be addressed with our team to improve our facilities and service. We hope to provide a more satisfactory experience in the future.Sincerely,Hotel Management
My blanket had cigarette burns in it, one of the pillows was dirty, the floor was coming up. I was mostly just put off by the blanket and pillow. The room also smelled a like cigarettes and musty. It was a non smoking room.
Business response:
Dear Emily, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We strive to maintain high standards of cleanliness and comfort, and we are sorry this was not reflected in your visit. Your comments regarding the blanket, pillow, and room odor are important to us, and we will address them with our team to ensure improvements. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Medio malo la verdad
Business response:
Dear Amelia, Thank you for your feedback. We regret to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate more details so that we can better understand the issues you encountered. We strive to improve our services, and your insights will help us address any shortcomings. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management
Don’t Stay Here, Unsafe, and Unwelcome We arrived after 9pm. Check in clerk was rude and brusque. In spite of being told I hade parked in the handicapped space right outside the office we were given the space furthest away on the highest floor and furthest from the elevator. There was nothing in the room, no coffees maker, cups, glasses. The microwave was inaccessible for me at 5’2”. I did not wish to call the front desk to deal with the rude clerk and request basic items at that hour. Our room reeked of cigarette smoke. But... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.