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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Doors don’t shut all the way, it’s sticky, loud and so on.
Business response:
Dear Alexander, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the doors, cleanliness, and noise is valuable, and we will address these issues promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.S... read more
La persona que iva a utilizar el hotel no lo dejaron quedarse ocupar la habitación voy a denunciarlos en la televisión
Business response:
Dear Jair, We apologize for any misunderstanding or inconvenience regarding the reservation. We aim to provide excellent service to all our guests, and we regret if there was any miscommunication or dissatisfaction with your experience. We take feedback seriously and are committed to addressing any concerns promptly. We value your patronage and hope to have the opportunity to make it right.Sincerely,Hotel Management
Recepcion Grosera Yo pedi este lugar por que cuenta con cocineta y poder cenar algo express por nuestro viaje y tiempo, a las 3 am tenia que estar listo y usariamos la cocineta por la misma razon de express, no sirvio el microondas, llamo a recepcion la señora se enoja y que no puede hacer nada por que ella no arregla microondas, no hizo intento alguno de ver solucion, me presento con ella me quejo y termine regañado ya que tampoco hacia algun esfuerzo por entender ya que soy mexicano y ella americana, pero eso si lo que yo ... read more
Business response:
Dear Edgar, Thank you for your feedback. We deeply apologize for the unacceptable treatment you experienced during your interaction with our staff. Discrimination of any kind goes against our values and policies, and we are investigating this matter thoroughly. Additionally, we regret the inconvenience caused by the malfunctioning microwave and the lack of immediate resolution. Rest assured, corrective actions will be taken to prevent similar incidents in the future. Your feedback is invaluable, and we appreciate your patien... read more
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.