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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed…. Three day stay. Please don’t trust the marketing photos. We had to move to a different room because of the old pot smell. We had to go get your limited kitchen supplies and it doesn’t come with drinking glasses, dish soap, sponge, paper towels, salt and pepper. Only hair dryer was at the office which had to return daily after you use it. No coffee maker in the room and breakfast was a package of oatmeal. Not consistent hot water in the shower. The staff was friendly but useless. They think this is normal.... read more
Business response:
Dear Janet, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with t... read more
The check in was good person front was attentive and friendly. I did get a smoke free room once I entered the room it was fine. We left for the evening event we had once we got back to the room to sleep the room smelled horrible of smoke. I do not smoke that smell was horrible to try and sleep in I turned on the air help a little.
Business response:
Dear Lorraine, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
This property was supper dirty. Everything was used and the beds had dog hairs all over. Such dirty place
Business response:
Dear Angela, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
The bed sheets had holes and the '' FREE BREAKFAST"" was just coffee.
Business response:
Dear Alexander, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Not great but didn’t catch anything. Arrived late and was waiting for help to get checked in. Once checked in, I get to the room and it smelled musty and I could hear the water running in the toilet and shower. The sinks had no leaks but the pressure was horrible. The sheets were rough and felt like they hadn’t been replaced in weeks. Over all it was a place to lay my head down for the night.
Business response:
Dear Guest, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
Yo estaba obsequiando una reserva de hotel a unos inmigrantes sin dinero y al llegar al hotel les dijeron que debían pagar $100 más de depósito cuando yo había pagado todo. Ellos no tenían y les exigían una tarjeta o efectivo. Intenté enviarles el dinero al hotel o solucionar de alguna manera y no hubo ninguna. PÉSIMO SERVICIO.
Business response:
Dear Grelismar, Thank you for taking the time to update us with your review. Please accept our apologies for the surprise you had on arrival with the cash deposit. It is mentioned on the published sites that when paying in cash for the room rent, a deposit is asked. The amount is refunded to your bank account after your check-out, which usually takes 14-15 business days to process, depending on your bank. Our front desk team is always there to help you with anything while you are our guest. We regret any inconvenience and co... read more
El desayuno, NO es un desayuno, solo avena, panques y barritas, y cafe de mala calidad
Business response:
Dear Saul, Thank you for being our guest. We are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We value your feedback as we continually strive to improve our guest experience. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.