Extended Stay America - El Paso - Airport

Business response:

Dear Stanley, Thank you for being our guest and sharing your observations. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensure a safe and secure environment for all our guests. Thank you agai... read more

Business response:

Dear Chloe, Thank you for the wonderful review regarding your stay. We are glad you enjoyed everything we offer at our hotel. However, we are sorry you experienced no shuttle service. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Thank you again for sharing your experience, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Elepidio, Thank you for being our guest. It isn't very reassuring to read that we did not meet all your expectations. Your notes to update the room are shared with the concerned team. Our front desk team is available to help you round the clock. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management 

Business response:

Dear Tomas, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration of not getting a room after waiting for hours. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry we could not make that happen for you. Thank you for bringing this to our attention; remedial steps within the concerned dep... read more

Business response:

Dear Nicolas, Thank you for staying with us. Please accept our apologies for the problems while you were here. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. Our guests' comfort is our priority, so we take these concerns seriously and will address them with our team. The efficient front desk team is always here to help you; never hesitate to connect with them. We appreciate your feedback and hope we have a future opportunity to restore your confidence in us.Sinc... read more

Business response:

Dear David, Thank you for choosing us. We apologize that the requested room type was unavailable and regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, it is only sometimes possible, depending on our occupancy. Please allow us to correct this for you on your return visit and show you the exceptional stay we are committed to providing every guest.Sincerely,Hotel Management