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Extended Stay America - El Paso - Airport
- Hotels
- El Paso, TX
About this business
Location details
6580 Montana Ave., El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly. The room wasn’t no toilet paper in the room had to get from staff, there was a hair on the pillow we noticed right away. Pillows were very small.
Business response:
Dear Venus, Thank you for sharing your candid review. We are happy to read that you enjoyed the attentive service extended to you by our associates. However, we aim to give outstanding service and accommodation to our guests throughout their visit, and we sincerely regret that this was not entirely your experience. We follow the most rigorous industry standards regarding the cleanliness and upkeep of our suite. Therefore, we apologize for our oversight in preparing your suite. We will certainly address the issues you mention... read more
They literally had nothing for us to use to cook like it says on their website. They made a big deal about us asking for clean towels we were there for 4 days. And front desk was just rude. The elevator was out of service the whole time we were there so getting to the 3rd floor and down when we were leaving was a nightmare we have 4 kids. Just an overall horrible experience
Business response:
Dear Nicolas, Please accept our sincere apologies for failing to meet your expectations while you were here with us. We aim to give seamless service and accommodation to our guests throughout their visit, and we regret any frustrations you have encountered. We will certainly address the issues you and your family met with our entire team to ensure we consistently deliver the exceptional stay our guests deserve. We appreciate you bringing your concerns to our attention, as it always helps us to improve our guest's experience ... read more
Check in they put me in a queen room. I paid extra for a king. When i booked they said breakfast was included. But front desk said only coffee take out 6-930. I call front desk when i found queeen bed in room. They said "expedia only booked you a queen" called Expedia and Yogosh finally got them to agree to move me to a king. But he said promised breakfast only being coffee was just hotel policy and he could do nothing. Very disappointed
Business response:
Dear Floyd, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the El Paso area.Sincerely,Hotel Managem... read more
Staff wasn’t too friendly, dislike the $100 deposit, rooms were old, light fixtures damaged and sheets smelled moldy.
Business response:
Dear Jeffry, Thank you for choosing us. We are sorry for not meeting your expectations, and we are truly sorry your stay was anything other than perfect. Your feedback is important to us, and we are taking appropriate steps to ensure future guests do not encounter the same issues. Also, we have instructed our housekeeping team to check the rooms thoroughly before allocating them to the guest. Please accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,H... read more
Couldn’t check in slept on truck no refund front desk extremely rude no help
Business response:
Dear Derrick, Thank you for your valuable feedback. We deeply value providing considerate and attentive service to our guests, so we apologize for any inconvenience you may have experienced upon your arrival. Please allow us to look into the matter further to understand what went wrong. Meanwhile, if you'd like to provide further details or discuss your concerns in more depth, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - El Paso - Airport
How is Extended Stay America - El Paso - Airport rated?
Extended Stay America - El Paso - Airport has a 3.5 star rating with 3,531 reviews.
When is Extended Stay America - El Paso - Airport open?
Extended Stay America - El Paso - Airport is open now. It will close tomorrow at 12:00 a.m.