Extended Stay America - El Paso - Airport

Business response:

Dear Anna, We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you despite your reservation and that our under-21 policy was not communicated to you in advance. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If you want to discuss this further, please reach out to us at the hotel, and we will be happy to help you. We understand the frustration and hope you ... read more

Business response:

Dear Melvin, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret your room was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping to ensure all areas are thoroughly cleaned and inspected. Our front desk team is always there to help you. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit.Sincerely,Hotel Management 

Business response:

Dear Ricardo, Thank you for sharing your feedback with us. We're sorry that your reservation was not honored during your recent stay. We understand the importance of honoring reservations and their impact on your travel plans. We apologize for any inconvenience caused and would appreciate the opportunity to investigate the matter further. Please provide us with additional details about your reservation, such as your name and the dates of your stay, and we would be happy to look into the situation and take appropriate measure... read more

Business response:

Dear Benito, Thank you for your review. We regret the disappointment you experienced due to our breakfast options. We have noted your feedback, as we always want to know how to improve our guest experience. Thank you for choosing to stay with us, and we hope you will stay with us again soon. Safe travels! Sincerely,Hotel Management 

Business response:

Dear Roger, Thank you for reviewing our hotel. We aim to provide seamless service and accommodations, and we apologize for not meeting your expectations. Our team is always available to address your concerns or move you to a more suitable suite and ensure our guests make the most of their visit. Therefore, we sincerely regret that this was not your experience. We are committed to improving our services, and we hope you will allow us the opportunity to make this up to you next time you revisit our area.Sincerely,Hotel Managem... read more